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Enterpret Wisdom for Slack

Set up and use Enterpret Wisdom in Slack to ask questions, get alerts, and receive scheduled updates about your customer feedback.

Written by Team Enterpret
Updated today

The Enterpret Wisdom app for Slack brings your customers' voice right where you work. Ask questions about your feedback, get proactive alerts, and receive scheduled updates, all without leaving Slack.

Ask Enterpret Wisdom

Mention @Enterpret Wisdom in any channel, thread, or DM to ask questions about your customer feedback. Every answer is grounded in real customer conversations, with citations you can verify.
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Slack workspace showing a thread in #product where a team member @mentions Enterpret Wisdom to compare onboarding issues vs pricing complaints. Wisdom responds with a data-backed comparison, citing 538 records for onboarding across 84 accounts versus 162 for pricing across 23, with a breakdown of top affected accounts.


​To get started:

Only Enterpret admins can connect a workspace. Asking Enterpret Wisdom questions requires a paid Slack plan. Alerts and scheduled subscriptions work on all Slack plans.

  1. Go to Settings
    Click on your org's logo at the bottom left, then select Settings from the menu.

    Enterpret dashboard with the sidebar menu open, showing a pointer cursor on the Settings option. The org logo is visible at the bottom left of the navigation.

  2. Go to Wisdom on Slack
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    Enterpret Settings page with the left navigation showing Wisdom on Slack highlighted under the Wisdom section. The main area displays the Wisdom on Slack configuration with a Connect Workspace button.

  3. Click Connect Workspace and authorize via Slack
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    Enterpret Settings page showing the Wisdom on Slack section with a pointer cursor on the Connect Workspace button.

  4. Once connected, any team member in your Enterpret org can @mention Wisdom in Slack.
    ​Note: Team members will be guided through a one-time sign-in the first time they @mention Wisdom.

Where It Works

  • Channels: Mention @Enterpret Wisdom in any public or private channel the bot has been added to

  • Threads: Ask follow-up questions in a thread for deeper context

  • DMs: Open a direct message with Enterpret Wisdom for private queries

Example Questions

  • "What are the top complaints this week?"

  • "Summarize feedback about onboarding from the last 30 days"

  • "What are customers saying about pricing?"

  • "Are there any new or trending issues?"

How Responses Work

Every response includes:

  • A direct answer to your question

  • Citations linking back to the original feedback records

  • The ability to ask follow-up questions in the same thread

You can provide feedback on each response to help improve Wisdom over time.


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Wisdom uses large language models to generate responses. While answers are grounded in your organization's feedback data and include citations, they may occasionally be inaccurate or incomplete. Verify critical insights against the cited source records.
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Slack thread showing a multi-turn conversation. Marco asks Wisdom about customer reactions to a new pricing page. Wisdom responds with a positive/negative breakdown. Sarah follows up asking which accounts are most vocal about add-on confusion. Wisdom lists the top three accounts with specific feedback.

Alerts

Enterpret Agents continuously monitor your customer feedback and surface issues that need attention, delivered directly to your Slack channels.

  • Quality Monitor detects real-time bugs and anomalies before their impact scales

  • Escalation Shield catches escalation risks early so your team can act before customers escalate further

Each alert includes a root-cause summary and links back to the relevant feedback in Enterpret.
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Learn more about Agents

Slack channel #escalations showing an Escalation Shield alert from Enterpret Wisdom. The alert flags an escalation risk for Acme Corp regarding a duplicate charge and ignored refund, including a customer quote, metadata, action buttons, and escalation intent scores.

Subscriptions

Stay updated on what matters to you with scheduled reports delivered to Slack.

  • Feed Subscriptions: Get regular updates on feedback matching your saved queries

  • Dashboard Subscriptions: Receive periodic snapshots of your dashboards

You can configure the frequency (daily, weekly) and choose which Slack channels receive the reports.
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Learn more about Feed subscriptions
​Learn more about Dashboard subscriptions
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Slack channel #customer-insights showing a Feed subscription report from Enterpret Wisdom. The report summarizes 8 new feedback records for a pricing page launch, with positive and negative highlights linked to source records, a View Feed button.

Privacy

Enterpret is committed to keeping your data safe. Read our Privacy Commitment to learn how we handle your data.

FAQ

Do I need to be an admin to use Wisdom?

No. Any team member can @mention Wisdom and ask questions. Only the initial workspace connection requires an Enterpret admin.
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What data does Wisdom have access to?

Wisdom queries your organization's feedback data in Enterpret. It only accesses data that your organization has connected to Enterpret.
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Can I use Wisdom in private channels?

Yes. Add Enterpret Wisdom to any private channel, and it will respond to @mentions there.
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How do I disconnect Wisdom from Slack?

Go to Settings > Wisdom on Slack in Enterpret, click the dropdown on the connected card, and select Disconnect.
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Need Help?

Reach out to us at [email protected] or use the chat widget on enterpret.com.

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