Wisdom can supercharge your feedback analysis for multiple use cases. Built on top of generative AI, Wisdom works best when prompted effectively. This guide provides examples to help you get the most out of Wisdom across common scenarios.
Getting an Overview of Feedback
To understand sentiment, themes, and pain points across a product area, use these prompts:
Prompt: Provide a comprehensive overview of the feedback for [product area]. Group findings into positive aspects and pain points. For each point, include a brief explanation and citations.
Prompt: Summarize key themes in [product area] feedback. Highlight top positives and negatives.
Prompt: Create a detailed feedback overview. How do users feel about [product area] overall? What drives positive and negative emotions? Show citations for each finding.
Root-Cause and Impact Analysis
Wisdom can help you understand why customers are experiencing issues and what the impact is on their workflows:
Prompt: Analyze complaints about [issue]. Identify potential root causes and group them into themes. Provide supporting evidence and citations.
Prompt: What is the real problem behind [issue]? Look past the surface complaints and find the underlying pain points.
Prompt: What are users trying to achieve when they run into [issue]? What's stopping them? Show citations.
Generating Content in Specific Formats
Wisdom can structure its responses to match your needs:
Prompt: Create a 'voice of the customer' summary on [product area]. What is the overarching narrative? Identify key themes, unexpected insights, and areas ripe for innovation.
Prompt: Synthesize feedback into a shareable Slack message for [product area]. Identify complaints, feature requests, and overall user sentiment with citations.
Prompt: Generate a "Frequently Asked Questions" document for [feature/product]. Identify the top user questions or confusions, provide clear answers, and support with relevant citations.
Roadmap and Planning
Use Wisdom to identify high-impact opportunities and validate ideas with real customer feedback:
Prompt: Summarize user feedback for [product area]. Create a list of the most impactful potential roadmap items. Support each item with citations.
Prompt: Generate actionable recommendations to improve customer satisfaction for [product area]. Provide a brief rationale and potential impact for each.
Prompt: Summarize feedback for [product area] and draft a brainstorming doc with the key opportunity areas to consider on the roadmap. Organize the doc into broad opportunity areas with supporting user stories with direct citations.
Understanding User Dissatisfaction
Dig deep into the reasons behind frustration and identify specific pain points:
Prompt: Summarize user struggles with [process/workflow]. What is the biggest pain point?
Prompt: Examine feedback related to [product area]. What aspects are users consistently unhappy with? Create a list of pain points based on their severity, with supporting citations.
Prompt: Analyze complaints about [specific process]. What are the most common causes for user frustration? Provide examples of user struggles and suggest potential improvements.
Creating Wisdom Rules
Set up persistent constraints that shape every response to match your organization's standards and focus areas:
Prompt: Create a rule: Always filter feedback to enterprise customers only. Show me the top complaints in [product area].
Prompt: Create a rule: Always cite exact customer quotes when mentioning a pain point. What are the primary onboarding blockers?
Prompt: Set up an alert rule: Notify me when any new theme emerges in [product area] with 10+ mentions.
Selecting Models for Specific Tasks
Wisdom offers Claude Sonnet 4.6 (default, fastest) and Claude Opus 4.6 (most capable, best for complex analysis). Switch models based on your task:
Use Sonnet for:
Quick overviews and summaries
Simple filtering and grouping
Fast feedback exploration
Prompt: Use Sonnet: Give me a quick summary of the most common complaint in [product area].
Use Opus for:
Deep comparative analysis across multiple areas
Complex pattern recognition
Nuanced insight synthesis
Prompt: Use Opus: Compare user sentiment across [product area 1], [product area 2], and [product area 3]. What patterns emerge? Provide citations.
Accessing Citations
All Wisdom responses are grounded in feedback. Click on citation links to inspect the exact feedback records powering each finding:
Prompt: Show citations: What are the top 3 reasons customers churn? I want to see the exact feedback for each reason.
Prompt: Analyze [issue] and show me the exact customer quotes supporting each finding.
Advanced: Multi-Turn Conversations
Wisdom maintains conversation context, allowing follow-up questions to build on previous responses:
Ask: "What are the main pain points in [product area]?"
Follow-up: "Why do you think [pain point] matters most?"
Follow-up: "Which customer segments experience [pain point]?"
Wisdom can power many more use cases. If you encounter a specific scenario or need help formulating a prompt, reach out to the Enterpret team for guidance.