Wisdom can supercharge your feedback analysis for multiple use-cases. Built on top of generative AI, Wisdom works best when it's prompted effectively. This article is a collection of handy examples to prompt Wisdom for different use-cases.
Get an overview of feedback for a product area
While exploring feedback and discovering insights, you can use Wisdom to get an overview of a feature or a product area. Some examples of prompts that can help with this:
Prompt: Provide a comprehensive overview of the feedback for [product area]. Group findings into positive aspects and pain points. For each point, include a brief explanation and citations.
Prompt: Summarize key themes in [product area] feedback. Highlight top positives and negatives.
Prompt: Create a detailed feedback overview. How do users feel about [product area] overall? What drives positive and negative emotions?
Root-cause and impact analysis of an issue
Wisdom can help root-cause issues by understanding the underlying customer feedback. It can also help build intuition on the impact of the issue on users' experience and their workflows. Here are a few prompts that can help with this:
Prompt: Analyze complaints about [issue]. Identify potential root causes and group them into themes. Provide supporting evidence and citations.
Prompt: What's the real problem behind [issue]? Look past the surface complaints and find the underlying pain
Prompt: What are users trying to achieve when they run into [issue]? What's stopping them?
Instruct Wisdom to respond in the format you want
Wisdom is capable of generating output in the structure you want. You can specify how to organize and group the analysis, and Wisdom would respond accordingly! Here are a few examples:
Prompt: Create a 'voice of the customer' summary on [product area]. What's the overarching narrative? Identify key themes, unexpected insights, and areas ripe for innovation.
Prompt: Synthesize feedback into a sharable slack message for [product area]. Identify complaints, feature requests, and the overall user sentiment with citations.
Prompt: Generate a "Frequently Asked Questions" document for [feature/product]. Identify the top user questions or confusions, provide clear answers, and support with relevant citations.
Roadmap and planning for a product area
Wisdom can go above and beyond analysing customer feedback to also help you with roadmap and product planning. The following are examples of prompts to leverage Wisdom to brainstorm action items:
Prompt: Summarize user feedback for [product area]. Create a list of the most impactful potential roadmap items. Support each item with citations.
Prompt: Generate actionable recommendations to improve customer satisfaction (for [product area]). Provide a brief rationale and potential impact for each.
Prompt: Summarize feedback for [product area] and draft a brainstorming doc with the key opportunity areas to consider on the roadmap. Organize the doc into broad opportunity areas with supporting user stories with direct citations.
Understand what's causing user dissatisfaction
Wisdom can help you dive deep into the reasons behind user dissatisfaction, helping identify specific pain points and areas for improvement. Here are some effective prompts to uncover the root causes of user dissatisfaction:
Prompt: Summarize user struggles with [process/workflow]. What's the biggest pain point?
Prompt: Examine feedback related to [product area]. What aspects are users consistently unhappy with? Create a list of pain points based on their severity, with supporting citations.
Prompt: Analyze complaints about [specific process]. What are the most common causes for user frustration? Provide examples of user struggles and suggest potential improvements.
Wisdom can power more such use-cases! We are actively working on making Wisdom smarter, faster, and easier to use.
If you have a specific use-case in mind and are facing issues prompting Wisdom for an effective response, please do reach out to our team!