Feed: Basics
In this article
For reports and recurring updates, start with Enterpret Agent and scheduled Agent automations. Set up daily reports, weekly summaries, or scheduled digests delivered to Slack or email. Add connectors when you need external context or supported actions. Use this guide's Feed controls when you specifically need that saved view or its subscription.
What is a Feed?
A Feed is a saved view of feedback records that match filters you choose, kind of like a live search you can come back to any time. Teams use Feeds to stay on top of specific topics, product areas, or customer segments without rebuilding the same query every week. Once saved, you can subscribe to a Feed and get regular digests delivered to email or Slack, so fresh customer voices reach the team without anyone having to log in and check.
Note: A new Feed is created by adjusting the time period and filtering feedback using the Enterpret query builder.
Adjusting the Time Period of the Feed
Click 'Last X Days/Weeks/Months' at the top right of the screen to configure the time period for feedback filter.
Setting up Filters on Feed
The Enterpret query builder is a powerful tool to filter across all feedback records. Thanks to a wide range of filters tied to your integrations, you can find feedback by content, metadata, keywords, or Reasons.
When you set up a query, the query builder sifts through your feedback records to find relevant results based on criteria. It considers feedback content and metadata thoroughly.
Once you've constructed your query, click "Apply Filters" to see results.
Feed - Feedback & Summary Views
You can view matching feedback for a query in two views: feedback record and summary.
The Feedback view presents the most relevant text from the feedback record, allowing you to understand customer feedback in their own words, unfiltered.
The Summary view gives a condensed version by showing an AI-generated summary of feedback content. This helps when you want a quick overview or need to browse many records.
You can toggle between views to tailor your analysis to your needs.
How to Subscribe to a Feed?
You can subscribe to your Feed to receive reports and stay updated with new entries.
Saving Your Feed
You must save your Feed to subscribe to it. Click the SAVE button at the top right.
Enter a descriptive name for the Feed, so you can retrieve it later, then click `SAVE`.
Proceeding to Subscribe to Your Feed
Click the SUBSCRIBE button. The next step is to configure where to receive the Feed report and how frequently.
Fill out the Email ID of teammates (or yourself) to send regular reports to. For Slack channels, click the field. You'll see Enterpret fetching your Slack channels. Choose the channels to share the reports with. Set the frequency for receiving reports, then click `SUBSCRIBE`.
What a Feed Report Looks Like
A Feed report received via email shows all latest updates, with a "View Feed" button that redirects to the corresponding Feed. A Feed report received via Slack also has a "View Feed" button redirecting to the corresponding Feed.
How to Unsubscribe from a Feed?
Click the Subscribed button with an edit icon at the right top of the feed.
Click the `Unsubscribe` button at the left bottom of the Subscribe flow window.
How to Disconnect Slack?
Disconnecting Slack will remove subscribed Slack channels from all reports. These will not automatically resume by re-connecting Slack.
Note: To disconnect Slack, click the 3-dot menu icon above the Slack channels.
Click the 'Disconnect Slack' option in the panel.
Click `YES, DISCONNECT` to finally disconnect your Slack from Enterpret.