Every team now works with the full story of the customer. Get deep research answers grounded in real data, instantly.
What is Wisdom?
Wisdom is Enterpret's AI assistant that transforms how teams interact with customer feedback. Unlike generic chatbots, Wisdom is grounded in your complete Knowledge Graph, every customer signal, connection, and piece of metadata, to deliver research-quality answers in seconds.
What once took three weeks of analysis now takes three minutes.
Ask "What complaints affect churn among our million-dollar accounts?" and Wisdom responds with a complete narrative, supporting charts, customer quotes, and direct links to source feedback. Everything cited, verified, and presentation-ready.
Why Wisdom is different from generic LLMs
Wisdom solves two critical problems that generic AI tools can't:
Complete context, not samples: LLMs can only process a limited sample of feedback, leading to incomplete insights. Wisdom processes your entire feedback universe.
Consistent, trackable insights: LLMs give different answers each time you ask. Without persistent taxonomy, your themes shift constantly. Wisdom leverages your Knowledge Graph and Adaptive Taxonomy to ensure consistent insights over time — enabling true trend analysis.
Where you can access Wisdom
Wisdom meets you where you already work:
Within Enterpret: Full-featured AI assistant with visual outputs
Slack: Summon
@Enterpretfor instant answers in your channels (Coming soon)ChatGPT, Claude, Cursor, and more: Use Enterpret's MCP Server to give your favorite AI tools customer intelligence
No context switching. No new tools to learn. Customer intelligence flows directly into your existing workflows.
What you can do with Wisdom
Get instant, deeply researched answers
Ask questions in natural language and receive comprehensive responses grounded in your actual customer feedback. Wisdom uniquely understands your business terminology, customers, and product hierarchy.
Example questions:
"What are the top feature requests from enterprise customers this quarter?"
"Why are users churning in the mobile app?"
"What complaints are blocking deals in our sales pipeline?"
"How has sentiment about our checkout flow changed month-over-month?"
Explore with follow-up questions
Wisdom maintains conversation context, letting you dig deeper with follow-ups:
"Show me the breakdown by customer segment"
"What's the revenue impact?"
"Which team should own this?"
Visualize feedback with charts
Ask Wisdom to create charts that visualize trends, compare segments, or track changes over time. Every chart is backed by real feedback data and can be saved to dashboards.
Generate actionable outputs
Turn insights into action. Wisdom can help you:
Draft Jira tickets with full context
Create product requirement documents grounded in customer evidence
Write customer communications to close the loop
Build roadmap justifications with ARR-weighted priorities
Generate executive summaries for leadership
Key features
Citations you can trust
Every Wisdom response links directly to actual customer feedback. Click any citation to see the verbatim quote in full context. This transparency ensures your team can verify insights and dive deeper when needed.
Copy and share anywhere
Click the clipboard icon to copy any Wisdom response as rich text with embedded links. Perfect for Slack messages, slide decks, or product docs.
Save and collaborate
All Wisdom chats are automatically saved and private to you. Share any chat with teammates by clicking the SHARE button. They can view your analysis and continue building on it with their own follow-up questions.
Edit and refine
Click the pencil icon next to any question to edit and refine it. You can also inspect how Wisdom answered by clicking the chevron icon, then adjust filters to refine the response.
Customer spotlight
"Wisdom saves me hours every week. With Wisdom, I can condense feedback with a single click, replacing the tedious task of reading through hundreds of tickets."
— Jill, Director of Customer Support, Descript
Get started with Wisdom
Ready to transform your feedback analysis? Open Wisdom from the Enterpret homepage or summon it in Slack with @Enterpret or in your favorite AI tool that supports MCP Servers.
Have questions or feedback about Wisdom? Reach out to your Enterpret team. We'd love to hear how you're using it.