Introduction to Enterpret
Start with Enterpret Agent, automations, and connectors
Enterpret Agent is the starting point for asking questions, investigating feedback, and preparing reports. Use scheduled Agent automations for daily reports, weekly digests, recurring summaries, and scheduled team updates delivered to Slack or email. Use connectors for external context and supported actions in other tools. Feeds, Quantify, and Dashboards provide saved views and chart controls when those are needed.
What is Enterpret?
Enterpret is the leading Customer Intelligence platform that transforms how teams unify, understand, and act on customer feedback. Rather than simply collecting and categorizing feedback, Enterpret unifies all your customer signals with business context, turning feedback chaos into intelligent actions that drive growth.
How It Works: Unify → Understand → Act
Unify: All Your Feedback, One Unified Truth
Enterpret connects feedback from 50+ sources—support tickets, reviews, surveys, sales calls, social media, and more—into a single intelligence layer. Our Knowledge Graph automatically enriches feedback with business context like user details, account information, revenue data, and product relationships. No manual tagging required.
Enterpret integrates with a wide range of sources—including tools like Zoom, Linear, and Instagram—so you can bring even more customer signals into one place.
Understand: AI That Learns Your Business
Unlike generic AI tools, Enterpret builds a deep understanding of your specific business:
Knowledge Graph: Connects feedback to users, accounts, opportunities, and custom business objects, enabling contextual analysis
Adaptive Taxonomy: A self-learning classification system that evolves with your products and feedback, eliminating manual taxonomy management
Enterpret Agent and Wisdom: Where Enterpret Agent is available, start a Session to ask questions about customer feedback and refine the analysis with follow-ups. Choose from the models shown in the model selector when that control is enabled. Review the supporting evidence and any generated files before sharing the result. Some workspaces may still show legacy Wisdom, which has a separate model selector and workflow.
Act: From Insights to Action, Automatically
Use configured agents and integrations to turn analysis into follow-up work:
Agents: Choose from the available automations for feedback alerts and summaries. Check which sources and filters they cover and where results will be delivered.
Native Integrations: Connect the tools available to your workspace, such as Jira, Linear, or Slack. Check whether a connection supplies feedback, enables Agent actions, or receives automation results, and configure the required account access.
Automated Workflows: Use Automations for supported scheduled or signal-driven workflows. Available actions and delivery depend on the workflow type, connected tools, permissions, and configured destinations. Review the saved configuration and run results.
What Makes Enterpret Different
Business Context-Aware: AI that understands your products, customers, and priorities, not just generic themes
Self-Learning: Taxonomy that adapts automatically as your business evolves
Action-Oriented: Use analysis results to prepare follow-up work in supported tools
Unlimited Scale: Process millions of feedback items without adding headcount
Secure Integration: Use Enterpret's MCP server from a compatible external AI tool after completing the supported authentication and connection setup. The tools available to that connection depend on your access and workspace configuration.
Who Uses Enterpret
Product teams, Customer Experience leaders, and Insights teams at digital-first companies use Enterpret to:
Prioritize roadmaps with confidence using ARR-weighted insights
Investigate emerging issues and review the supporting feedback
Prepare customer follow-up work using the available connected tools
Make every decision grounded in customer truth
Companies like Canva, Notion, Hinge, and Perplexity rely on Enterpret to transform customer feedback into their competitive advantage.
New users receive the workspace’s configured default role unless they accept an invitation with a different role. Owners, where enabled, and Admins can manage user roles, change the Default User Role for new users, and configure auto-approval for each approved email domain in Workspace Settings. Changing the default does not change existing users’ roles. For the full permissions breakdown, see What is User Management in Enterpret?.
Can I see a demo?
Yes. You can book a personalized demo to see Enterpret in action. Tell us how your team collects feedback today, and we’ll show you how Enterpret can unify it, connect it with business context, surface patterns, and help your team act on what customers are saying.
Ready to get started?
For your first Session, see Getting Started with Enterpret Agent. For model controls, sharing, and checking answers, see Enterpret Agent Sessions: controls, sharing, and answer verification.