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Enterpret Features Explained

Overview of some of our key features

Team Enterpret avatar
Written by Team Enterpret
Updated over a week ago

Enterpret is a powerful tool that helps you analyze and understand customer feedback in a structured and meaningful way. Here are some key features that make Enterpret an essential tool for any organization looking to leverage customer feedback for product development and improvement.

  • Taxonomy: Enterpret's Taxonomy is a hierarchical structure that displays the Keywords and Reasons tracked on your Enterpret account. The taxonomy allows you to track and analyze feedback data based on Tracked Keywords and Reasons. Tracked Keywords refer to the specific terms or phrases used in feedback, indicating the "what" aspect of the customer's input. On the other hand, Reasons provide insight into the underlying motivations or explanations behind the feedback, highlighting the "why" factor.

  • Taxonomy Management: Enterpret's Taxonomy management features enable you to add, edit, and archive Tracked Keywords, as well as update, archive, and merge Reasons. These features simplify keeping your Taxonomy up-to-date and well-organized, giving you more control and flexibility over your feedback analysis process.

  • Categories: Enterpret uses categories to classify customer feedback records based on the intent behind them. These four categories are Help, Improvement, Complaint, and Praise.

  • Single Sign-On (SSO): Enterpret supports SSO, allowing users to sign in using their credentials from an OpenID identity provider. This feature enhances security and simplifies users to sign-in to Enterpret.

  • Feedback Sources: Feedback sources are the various platforms or applications from which Enterpret ingests and analyzes customer feedback data using integrations. You can find a list of applications Enterpret can currently pull customer feedback from here. If integration with a particular application is unavailable, please feel free to request it, and we will consider adding it.

  • Quantify: This feature allows you to quantify the feedback you receive based on the Tracked Keywords and Reasons. It visually represents the feedback, making it easier to understand and analyze.

  • Anomaly Detection: Enterpret's Anomaly Detection feature alerts you when there's an unusual spike or drop in feedback related to a specific Tracked Keyword or Reason. It allows you to identify and address issues or capitalize on positive trends quickly.

  • Trends: This feature allows you to track the volume of feedback over time for specific Tracked Keywords or Reasons. It helps you understand how feedback trends change, which can inform your product development decisions.

  • Dashboards: You can create custom dashboards to monitor the feedback metrics that matter most to your organization. It provides a centralized view of your feedback data, making it easier to track and analyze.

  • Saved Items: Enterpret allows you to save every Enterpret artifact - feedback, analysis, dashboards, etc. You can quickly return to specific artifacts without recreating them each time.

  • Edit Predictions: Enterpret allows you to edit predictions to better align with your understanding of the feedback. This feature helps improve the accuracy of your feedback analysis.

  • User Management: Enterpret provides features to manage users within your organization. You can add, remove, or change the role of users, providing you with control over who can access and manage your Enterpret instance.

Each feature is crucial in helping you understand and act on your customer feedback. Whether you need to identify trends, detect anomalies, or better grasp what your customers say, Enterpret has the tools you need.

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