In today's competitive landscape, understanding and responding to customer feedback is crucial for product success. Enterpret helps you efficiently monitor and glean insights from valuable feedback across various channels. This step-by-step guide shows you how to monitor feedback for a specific product area using Dashboards, Adaptive Taxonomy filters, and report subscriptions.
The example used here is monitoring the Login Experience for a product team.
Step 1: Create a Dashboard
Click Dashboards in the left navigation bar.
Click New Dashboard.
Choose a template. For product area monitoring, use the Track Your Feature template. It includes pre-configured Quantify charts for volume, sentiment, and top themes.
Click Use This Template to create the Dashboard. Name it for your product area — in this example: Login Experience.
You can also start with a blank Dashboard by clicking + New Blank Dashboard to build it from the ground up with custom metrics.
Step 2: Apply Adaptive Taxonomy filters
Click Add Filter next to the time range selector at the top of the Dashboard.
In the filter search box, type the name of your product area — for example, Login.
From the results, select the relevant taxonomy node. You can choose an L1 domain, an L2 feature area, or a specific L3 topic, depending on how granular you want to go. The Adaptive Taxonomy organizes feedback into five tiers: L1 (broad domains) to L3 (specific topics), then Theme and Subtheme levels.
Click Go.
Set a time range. 12 months is a good default for seeing trends. Then click Save to Dashboard to make the filter persistent.
Your Dashboard now displays Quantify charts scoped to feedback about your product area.
Step 3: Use Wisdom for deeper analysis
Wisdom can surface patterns that charts alone don't reveal.
Click Wisdom from the main navigation or within the Dashboard.
Ask questions scoped to your product area:
"What are the top complaints about Login this quarter? Include citations."
"How has sentiment about Login changed over the past six months?"
"What customer segments are most frustrated with Login?"
Wisdom draws from the same feedback your Dashboard filters but can identify root causes and actionable insights.
Step 4: Subscribe to stay updated
Click Subscribe in the top-right corner of the Dashboard.
A side panel opens. Add email addresses for team members who should receive updates.
Click the Slack Channels field to select channels where you want reports delivered.
Choose a delivery frequency:
Weekly works well for ongoing monitoring
Daily is useful during a product launch or incident
Monthly is better for less frequently changing product areas
Click Subscribe to confirm.
Your team will now receive a Dashboard report at the chosen frequency without having to open Enterpret manually. Reports include all Quantify charts and filters you've set up.
Tips for effective monitoring
Adjust your filters as needed: If you notice your filters are too broad or too narrow, click Add Filter again to refine them.
Add custom Quantify charts: Use the Add button to create new charts that answer specific questions about your product area.
Share the Dashboard: Click Share to give teammates access to view or edit the Dashboard.
Use Wisdom alongside your Dashboard: The charts show what is happening; Wisdom explains why.