Quantify query reference
Use this reference to configure a Quantify query. For the complete first-analysis walkthrough, see Build your first Quantify analysis; for reading the output, see Read and interpret Quantify results.
Query controls
| Control | What it determines |
|---|---|
| Plot | The field whose values form the result groups. The collapsed summary may say Show me. |
| Filter | The conditions that define the analysis population. |
| Duration | The feedback time window, when applicable to the query. |
| Measured as | The calculation and the object or numeric field to measure. |
| Percentage denominator | The reference population and filters used for the percentage. |
| Breakdown By | An additional grouping, when supported by the current query. |
| Compare | Two periods or filter-defined populations to compare. |
Plot and Filter
Choose a field offered in Plot, such as a taxonomy field, sentiment, source, or metadata field. The list depends on the connected data and workspace.
Under Filter, use + Add Filter or open the current filter summary. Choose the conditions and confirm with Apply filters. AND requires every condition in its group to match; OR allows alternatives. Check the grouping as well as the individual values.
Duration
Last: a rolling number of days, weeks, or months. Review any current-period options shown.
Since: a range beginning on the selected date.
Between: a selected start and end date, with time controls where offered.
If Duration is disabled, check the tooltip and query state. Some queries based only on non-feedback objects do not use the feedback time window.
Measured as
Choose the calculation, then the object or numeric field after of. The choices depend on the Plot field, data types, and query configuration.
| Choice | How to interpret the setup |
|---|---|
| Count | Counts distinct IDs of the selected object within each result group. Feedback records, users, and accounts are different measured objects. |
| Percentage | Uses a numerator and a configured denominator for the selected object. Inspect the denominator description and filters; use its edit control when available. |
| Sum or Mean | For a single-valued numeric field, Sum adds the included values and Mean averages them. Missing values do not contribute zeros to Mean. |
| NPS, CSAT, DSAT, or an impact calculation | Uses a compatible numeric score field and supported calculation. Use the expected scale: 0–10 for NPS and NPS impact; 1–5 for CSAT, DSAT, and CSAT impact. Check missing and out-of-range values. |
For Sum and Mean of single-valued user/account metadata, a source user or account contributes once within each Plot group. For example, several feedback records from one account do not multiply its single ARR value within the same group. The groups can still overlap. If a source attribute contains multiple numeric values per entity, confirm the intended value before interpreting its aggregate.
A numeric-looking value stored as text can prevent numeric calculations from appearing. User/account choices also require suitable linked data and a compatible query; plotting individual Feedback Records or adding Breakdown By can restrict them.
Impact calculations compare the overall score with the score excluding a group. Treat this as a descriptive comparison, not evidence that the group caused the score.
Breakdown By and Compare
Use Breakdown By, when available, to add another grouping. Check its tooltip if disabled; it is not supported by every Plot, calculation, or measured object.
Use Compare → By Time for Duration A versus Duration B, or By Another Filter for Filter A versus Filter B. When offered, Add From Filter A starts Filter B with a copy of A that you can edit.
Remove Breakdown By before using Compare. By Time is available only for suitable time-based queries. Comparison results use bars and a result table. Review the periods, filters, measured object, and percentage denominators on both sides before comparing them.
When a choice is unavailable
Check the selected Plot field, field type, measured object, Breakdown By, Compare setting, permissions, and whether a query is still running. Use the message shown by the control to identify the restriction. Contact your Enterpret team if an expected field is missing or has the wrong type.