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View & Manage Metadata

Updated by Vaishnavi

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What is Feedback Metadata?

Feedback metadata is everything captured alongside a feedback record that is not the feedback text itself, like app version, NPS score, plan type, or the Slack channel a message came from. It is how you slice and filter your analysis so you can see, for example, what enterprise customers are saying versus what free-trial users flag. Each source brings its own set of metadata, and this page is where you control how those fields appear, filter, and group inside Enterpret.

Examples by source:

  • App Store/Play Store: score, app version

  • Survey Monkey: Survey title, score rating

  • Intercom: User plan type, custom tags

  • Slack/Discord: Channel where message was posted

Where is Metadata on a Feedback Record?

Metadata is visible on every feedback record. Starred fields are shown first.

Feedback record's Metadata tab showing metadata fields and their values in the right-hand panel.

View all metadata for a record by clicking the Show Metadata button with arrow at the right bottom of each record.

Filter Query Through Metadata

Metadata helps filter feedback during analysis.

Query-builder search listing matching metadata fields grouped by integration.

Example: To find feedback with App Store rating = 4, select Rating (Appstore) in the Enterpret query builder, choose equals, select the checkbox for “4”, then click Apply filters.

Rating (Appstore) metadata filter with the equals operator and rating 4 selected.

Viewing and Managing Feedback Metadata

Enterpret provides a Manage Metadata page showing metadata from every feedback source. You can edit each metadata field here.

Navigate to Manage Metadata Page

  1. Click your organisation’s icon at the left bottom of the screen. A panel opens.

Account menu containing Integrations and Manage Data options.

  1. Click Integrations from the panel.

  2. You land on integrations. Click the Manage Metadata card.

  3. This is where you view and edit all metadata fields.

Integrations page with a Manage Metadata table below the connected source.

Note: Editing metadata is only available to Admin Users.

Various Details for a Metadata

Every metadata shows the following information.

Manage Metadata table with starred status, display and original names, type, unique values, coverage, and visibility.

1. Starred

This is a one-click feature. On hovering over the star icon, a tooltip appears.

Star control in Manage Metadata, with a tooltip explaining that starred fields appear first in feedback records.

If the metadata field is starred, it shows upfront in feedback.

2. Name

The name of the metadata. This name is used everywhere the metadata is displayed.

3. Original Name

The original name of the metadata when it was ingested.

4. Data Type

Whether the metadata field is a string, number, or boolean.

5. Unique Values

The total number of unique values for this metadata.

6. Coverage

Percentage of feedback records from the source that have the populated metadata value.

7. Visibility

Metadata visibility control with a tooltip for hiding the field across the platform.

Visibility controls whether a metadata field appears in the standard interface for viewing, filtering, and grouping. Hiding a field does not remove its stored data and is not a field-level access restriction.

Editing Metadata

Hover over a row and an edit icon appears on the right side.

Edit Metadata pencil action revealed at the right end of a metadata row.

Click the edit icon to edit various properties of the metadata.

Edit Metadata form with name, description, type, visibility, starred status, and sample values.

Note: You can star at most 2 metadata per source.

Star control warning that the maximum of two starred metadata fields has already been reached.

Set Metadata Fields as Source Link

For sources like FileUpload, Webhook, and Snowflake (where the original source link is unavailable), you can set one metadata field as the source link from the Integrations page.

Integration settings with a metadata-field dropdown for choosing the external feedback source link.

Once set, the metadata field displays on the Go to source icon link on feedback cards.

Account attributes: visibility, removal, and access

Account attributes are available to workspace users across the Admin, Editor, Member, and Viewer roles. Enterpret does not currently support restricting one account attribute, such as exact ARR, to selected roles. Hiding it in the feed does not prevent its value from being read through other supported account, query, MCP, or export surfaces available to the user.

Hiding a field changes its presentation. Removing a value from an account changes the stored account data. Restricting access would require a separate authorization control; the visibility setting does not provide one.

To remove an Accounts webhook attribute value, resend the same account identity with the complete set of attributes you want to keep and omit the unwanted attribute. This does not automatically remove the field definition or values on other accounts. If users should see ARR bands, calculate the band before syncing and send it instead of exact ARR. See Syncing Users and Accounts for update examples.