What is Feedback Metadata?
Any data that is ingested as part of the feedback and which is not the actual content of the feedback is called Feedback Metadata. These Metadata are specific to the source integration of the Feedback.
The following are some examples of a few Integration Sources and their Feedback Metadata:
Appstore/Playstore:
The Rating/Score given along with the Feedback.
The App Version used by Feedback Author.
Survey Monkey:
The Title of the survey.
The Score rating given for the Survey Response.
Intercom
User details like User Plan Type.
Custom Tags added to the Support Conversation.
Slack/Discord:
The channel the feedback message was posted.
Where is the Metadata on a Feedback record?
The Metadata ingested is visible for every Feedback ingested in Enterpret as follows (all of the shown fields are the starred ones, to understand better, refer here in this article):
The complete Metadata for a feedback record can also be viewed by expanding the card by clicking the Show Metadata button with an arrow at the right bottom of each record.
How to filter a query through Metadata?
Metadata is also helpful in filtering the feedback when analysing feedback as follows:
For example, let's try to find feedback records with Appstore rating = 4, click on the 'Appstore > Rating is' metadata field filter in the Enterpet query builder, then click on the '4' checkbox, then click on GO
Viewing and Managing Feedback Metadata
Enterpret provides you with a Manage Metadata page that shows you the Metadata ingested with every Feedback Source Integration and gives you the ability to edit each Metadata
How to navigate to Manage Metadata page?
Click on your organisation's icon at the left bottom of the screen, a panel of options will open up
Cick on Integrations from the panel
You will land on the detailed view page of your Integrations, in this case, it is Slack, click anywhere on the Manage Metadata card.
That's it, this is where you will be able to view and edit all the Metadata fields
Note: Editing Metadata is only available to Admin Users. |
What are the various details for a Metadata?
The following information is shown for every Metadata:
1. Starred
This is a one-click feature, on hovering over the star icon, a tooltip will appear.
If the Metadata field is starred, it is shown upfront in Feedback as follows
2. Name
It represents the name of the Metadata. This name will be used anywhere this metadata is displayed.
3. Original Name
The original name of the metadata when it was ingested.
4. Data Type
This represents whether the Metadata field is a string, number or boolean character.
5. Unique Values
The total number of unique values for this metadata.
6. Coverage
Percentage of feedback records from Slack that have the populated metadata value.
7. Visibility
This is also a one-click feature. It represents whether this metadata is Visible. Metadata which are not visible are not shown anywhere in Enterpret, and therefore not groupbable or filterable
Editing Metadata
You can hover over a row and an Edit icon will appear at the rightmost of the row.
Click on the edit icon, you will be able to edit various properties of the Metadata.
Note: You can only Star at most 2 metadata per source 
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Set Metadata fields as source link
For sources such as FileUpload, Webhook & Snowflake, where the original feedback source link is unavailable, users can now set one of the metadata fields as the source link from Integrations page.
Once a metadata field is set as the source link, it will be displayed on the Go to source icon link on feedback cards. In the screenshot example below, we have set Ticket - url as the source URL for Zendesk Tickets on Figma.
