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Discourse Integration

Updated by Vaishnavi

Discourse is where your community comes together, sharing insights, feedback, and discussions.

This valuable information often remains untapped. Enterpret's integration with Discourse illuminates these insights, offering a comprehensive understanding of your community's thoughts on your product, its features, and more.

With Enterpret's Discourse integration, you can specify and ingest specific Discourse Categories, aligning them with your feedback taxonomy.

Note

  • Enterpret's integration with Discourse focuses on specific categories, ensuring that only the relevant community feedback is analyzed.

  • You can integrate multiple categories by repeating the steps for each category.

How to Connect Discourse with Enterpret

  1. Click on your profile icon in the bottom left corner of the Enterpret sidebar to open menu options and select Integrations.

    Enterpret profile menu with Integrations outlined and an arrow pointing to it.

  2. Click the "New Integration" button in the top right corner of the Integrations page.

    Integrations table with an arrow pointing to New Integration in the upper right.

  3. Select Discourse from the list of available integration sources.

    Add New Integration search results containing the Discourse integration card.

  4. Select how you would like to integrate Discourse.

    Discourse integration type selector with Feedback Integration available.

  5. Paste the link to your Discourse forum into the Discourse setup form in Enterpret and press enter.

    Discourse feedback setup form with a forum URL field and feedback description area.

  6. To add multiple categories, copy the link of each additional category and paste it into the form (one at a time, pressing enter after each).

    Discourse URL field containing multiple category links as separate entries.
    Discourse setup form with category links entered above the feedback description.

  7. Select a template for the nature of feedback or write a description addressing the following questions:

    1. What feedback is being sent?

    2. Who has written this feedback?

    3. What is the goal of analyzing this feedback?

    Completed Discourse setup form with an arrow pointing to Integrate at the bottom right.

  8. Once you are done, click the "Integrate" button to complete the integration.

Once you have connected, we will start ingesting data from your Discourse community. Feel free to contact us at support@enterpret.com if you need any help with this integration.