Gong is where your most important potential customers interact with you and provide feedback. Most of that feedback is hidden in call recordings. Enterpret's integration with Gong opens up that data. It's the best way to understand what your users think of your product, its features, and your competitors.
Key benefits
Run trend analysis on customer sentiment across calls
Identify win/loss patterns by segment or product area
Surface which features customers mention most in sales and support calls
Automatically summarize calls and manage your Gong call backlog
Use Wisdom to ask questions about call content and get citations back to the exact speaker and timestamp
Overview
Gong is a pull-based integration that ingests your Gong calls directly into Enterpret. Calls are fetched every 4 hours using OAuth. Once connected, they are automatically tagged with your Adaptive Taxonomy so you can analyze them in Quantify, Search, and Wisdom.
Important: Enterpret filters out any calls marked as private in Gong during ingestion. Any call not marked private becomes accessible to everyone in your organization from within Enterpret.
How to integrate Gong
Click the Integrations option in the left navigation bar.
Click the + New Integration button in the top-right corner.
Search for Gong and click Continue.
Select Feedback Integration as the integration type.
You'll be redirected to Gong. Log in to your Gong account if needed.
Click Allow to grant Enterpret the required OAuth permissions.
Once authorized, you'll be returned to Enterpret. Gong will appear as a connected integration in your Integrations page. Calls will begin syncing within 4 hours.
Quote attribution from Gong calls
As of February 2026, when Wisdom or Quantify surfaces a specific quote from a Gong call, Enterpret now captures and displays the exact speaker name and timestamp within the call recording.
When you click on a quote citation from a Gong call, you'll see:
The exact quote text
The name of the speaker who said it
The timestamp in the call where the quote appears
This makes it much easier to trace feedback back to the specific customer statement and verify context.
Manage your Gong integration
To view or update your Gong integration settings at any time, go to Integrations and click on the Gong entry. From there you can see connection status and sync history.