Overview
Gainsight Communities is where your customers come together, sharing product ideas, engaging in conversations, and seeking answers to their questions. This valuable information often remains untapped. Enterpret's integration with Gainsight Communities illuminates these insights, offering a comprehensive understanding of your customers' thoughts on your product, its features, and more.
With Enterpret's Gainsight Communities integration, you can specify and ingest content from selected categories, aligning them with your feedback taxonomy.
Note
Enterpret's integration with Gainsight Communities pulls in Conversations and Questions from your selected categories, ensuring that only the relevant customer feedback is analyzed.
You can integrate multiple categories by selecting them.
How to Connect Gainsight Communities with Enterpret
Click on your company logo at the bottom left to open menu options.
Select integrations.
Once you are on the integrations page, click on the new integration button in the top right corner.
Select Gainsight Communities.
Select Feedback Integration
Enter Client ID, Client Secret and select API Region
You can get API client ID and client secret, API region from the Gainsight CC platform with Admin privilege.
Once you are done, click on the Integrate button.
Go to Integrations -> Gainsight Communities -> Add New and select workspace (i.e
Gainsight Communities1 for new integration)
Select Category to subscribe for pulling feedbacks and click on Integrate button
Once you have integrated, we will start ingesting data from your Gainsight Communities.
Feel free to contact us if you need any help with this integration.