Overview
Freshdesk's integration enables Enterpret to directly ingests data from our user's customer support tickets into Enterpret.
We require a token in order to ingest the data, and ingest new data every 4 hours. The data is ingested via an API Integration.
When you integrate Freshdesk for the first time, it takes around 15-20 minutes for Enterpret to ingest every 10,000 customer support tickets.
Configure
Getting the FreshDesk API Key
Reference Link: https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key
Here's how you can get your API key:
Log in to your Freshdesk account
Click on your profile picture on the top right and select 'Profile Settings'
In the sidebar on the right, you will find the API Key
Copy-paste this as required to authenticate third-party solutions
You can reset the API Key to deauthorize an app from connecting to your helpdesk. But doing so will disconnect all other apps that were using this key to connect to the helpdesk as well. You will need to provide the new key to the other apps to continue using them again.
Note: The API key will be displayed only when the agent is verified.
Authorize Enterpret to access FreshDesk data
Click on "Sign in with Google" and log in with your work email
Once you have logged in successfully, navigate to integrations page by clicking on Logo at bottom left then 'Integrations'.
Click on the "+ New Integration" button.
Choose "FreshDesk" from the presented options, by clicking the "Connect" button in front of it.
Enter your Freshdesk API key and company subdomain in the configuration modal.
⚠️ Enter only your Freshdesk company subdomain — not the full URL.
Your Freshdesk URL looks like https://<subdomain>.freshdesk.com. Enter only the <subdomain> part.
✅ yourcompany
❌ yourcompany.freshdesk.com
❌ yourcompany.freshdesk.com/a/tickets
❌ support.yourcompany.com (custom domains aren't supported — use the subdomain from your *.freshdesk.com URL)
Pasting anything else will create a broken integration that has to be deleted and re-created.
NOTE: You can find your FreshDesk domain in the url of the FreshDesk homepage