Overview
The Enterpret integration for Zendesk Support allows our customers to view customer support tickets directly inside Enterpret. This allows our customers to save time in going through tickets on a manual basis and make better and faster product decisions.
We require an OAuth in order to ingest the data, and ingest new data every 4 hours. The data is ingested via an API Integration.
Our Zendesk integration has support for Mutable Records.
Configure
Click on "Sign in with Google" and log in with your work email
Once you have logged in successfully, you can view the integration page by clicking on 'Integrations' under profile.
Click on the "+ New Integration" button
Choose "Zendesk Support" from the presented options, by clicking the "Continue" button in front of it.
In the presented form, provide your Zendesk Subdomain. You can find this in your Zendesk Support URL
above URL, "d3v-enterpret" is the Zendesk Subdomain
Once you have filled the Zendesk Subdomain, click on the "Connect" button, which will redirect you to your Zendesk account. Log in to your Zendesk Account, and click on the "Allow" button, to authorize Enterpret to read Zendesk Support data.
Once the above step succeeds, you would see Zendesk Support as a "Connected" integration in your account.