Overview
Livechat's integration enables Enterpret to directly ingest data from our customer’s support conversations directly into Livechat.
We require an OAuth in order to ingest the data, and ingest new data every 4 hours. The data is ingested via an API Integration.
How It Works?
When you integrate Livechat for the first time, it takes around 5-10 minutes for Enterpret to ingest every 10,000 customer support tickets.
Whenever someone responds to a conversation outside the 4 hour interval, Enterpret ingests the entire conversation and not just the new message. While this would create multiple copies of the same conversation inside Enterpret, it does not affect the data count while conducting an analysis inside Enterpret.
Enterpret ingests only resolved customer support conversations. If someone hasn’t responded to customer support questions, then we do not ingest that data.
Configure
Click on "Sign in with Google" and log in with your work email
Once you have logged in successfully, navigate to integrations page by clicking on 'integrations' under profile.
Click on the "+ New Integration" button.
Choose "Livechat" from the presented options, by clicking the "Connect" button in front of it.
You will be redirected to the Livechat login page. Login using your Livechat account credentials.
Allow Enterpret access to your Livechat workplace.
Once the above step succeeds, you would see Intercom as a "Connected" integration in your account.