What is Enterpret?
Enterpret is the leading Customer Intelligence platform that transforms how teams unify, understand, and act on customer feedback. Rather than simply collecting and categorizing feedback, Enterpret unifies all your customer signals with business context—turning feedback chaos into intelligent actions that drive growth.
How It Works: Unify → Understand → Act
Unify: All Your Feedback, One Unified Truth
Enterpret connects feedback from 50+ sources—support tickets, reviews, surveys, sales calls, social media, and more—into a single intelligence layer. Our Knowledge Graph automatically enriches feedback with business context like user details, account information, revenue data, and product relationships. No manual tagging required.
Understand: AI That Learns Your Business
Unlike generic AI tools, Enterpret builds a deep understanding of your specific business:
Knowledge Graph: Connects feedback to users, accounts, opportunities, and custom business objects, enabling contextual analysis
Adaptive Taxonomy: A self-learning classification system that evolves with your products and feedback, eliminating manual taxonomy management
Wisdom: Our AI assistant answers questions about your customer feedback in seconds, providing narratives, charts, and direct links to source feedback
Act: From Insights to Action, Automatically
Enterpret doesn't stop at insights. We enable intelligent workflows that drive immediate impact:
Agents: Proactive alerts for escalations, quality issues, and emerging trends
Native Integrations: Connect directly to Jira, Slack, and more to route issues and close the loop
Automated Workflows: Create tickets, send alerts, and follow up with customers—all triggered by customer intelligence
What Makes Enterpret Different
Business Context-Aware: AI that understands your products, customers, and priorities—not just generic themes
Self-Learning: Taxonomy that adapts automatically as your business evolves
Action-Oriented: Move from insight to action in minutes, not weeks
Unlimited Scale: Process millions of feedback items without adding headcount
Who Uses Enterpret
Product teams, Customer Experience leaders, and Insights teams at digital-first companies use Enterpret to:
Prioritize roadmaps with confidence using ARR-weighted insights
Detect and prevent issues before they escalate
Close the loop with customers automatically
Make every decision grounded in customer truth
Companies like Canva, Notion, Hinge, and Perplexity rely on Enterpret to transform customer feedback into their competitive advantage.
Ready to get started? Explore the rest of our help center to learn how to make the most of Enterpret's capabilities.