What is Enterpret?

Enterpret is the leading Customer Intelligence platform that transforms how teams unify, understand, and act on customer feedback. Rather than simply collecting and categorizing feedback, Enterpret unifies all your customer signals with business context, turning feedback chaos into intelligent actions that drive growth.

How It Works: Unify → Understand → Act

Unify: All Your Feedback, One Unified Truth

Enterpret connects feedback from 50+ sources—support tickets, reviews, surveys, sales calls, social media, and more—into a single intelligence layer. Our Knowledge Graph automatically enriches feedback with business context like user details, account information, revenue data, and product relationships. No manual tagging required.

Enterpret integrates with a wide range of sources—including tools like Zoom, Linear, and Instagram—so you can bring even more customer signals into one place.

Understand: AI That Learns Your Business

Unlike generic AI tools, Enterpret builds a deep understanding of your specific business:

Knowledge Graph: Connects feedback to users, accounts, opportunities, and custom business objects, enabling contextual analysis
Adaptive Taxonomy: A self-learning classification system that evolves with your products and feedback, eliminating manual taxonomy management
Wisdom: Our AI assistant answers questions about your customer feedback in seconds, providing narratives, charts, and direct links to source feedback. You can save and reuse common analyses with Wisdom Rules, choose the model you want to use for a query, and rely on citations that link back to the underlying feedback. Wisdom runs in the background, so you can keep working while results load. You can also analyze feedback using Unified Fields metadata and share insights (including citations) to tools like email.

Act: From Insights to Action, Automatically

Enterpret doesn't stop at insights. We enable intelligent workflows that drive immediate impact:

Agents: Proactive alerts for escalations, quality issues, and emerging trends. Agents help reduce noisy, duplicate alerts, detect issues from public channels like social media, and group signals more intelligently so you can get to root cause faster.
Native Integrations: Connect directly to Jira, Linear, Slack, Zoom, and more to route issues and close the loop
Automated Workflows: Create tickets, send alerts, and follow up with customers, all triggered by customer intelligence

What Makes Enterpret Different

Business Context-Aware: AI that understands your products, customers, and priorities, not just generic themes
Self-Learning: Taxonomy that adapts automatically as your business evolves
Action-Oriented: Move from insight to action in minutes, not weeks
Unlimited Scale: Process millions of feedback items without adding headcount
Secure Integration: MCP Server OAuth authentication provides secure access to your customer intelligence from ChatGPT, Claude, Cursor, and your favorite tools. Enterpret's MCP integration also works across a broader set of AI and productivity tools, so you can securely bring customer intelligence into the workflows you already use.

Who Uses Enterpret

Product teams, Customer Experience leaders, and Insights teams at digital-first companies use Enterpret to:

Prioritize roadmaps with confidence using ARR-weighted insights
Detect and prevent issues before they escalate
Close the loop with customers automatically
Make every decision grounded in customer truth

Companies like Canva, Notion, Hinge, and Perplexity rely on Enterpret to transform customer feedback into their competitive advantage.

New users are assigned the Member role by default. Admins can manage roles and configure per-domain auto-approve settings from Workspace Settings. For the full permissions breakdown, see What is User Management in Enterpret?.