Taxonomy Management in Enterpret
Enterpret's Taxonomy is a hierarchical structure that allows you to track and analyze feedback data based on Tracked Keywords and Reasons.
Tracked Keywords are the "what" of feedback, while Reasons are the "why" the customer shared the feedback.
Tracked Keywords include different aspects of your product or service that are useful to track, while Reasons are granular, self-descriptive summaries of the feedback.
Managing your Taxonomy is an important aspect of feedback analysis, as it helps you to track and analyze feedback data more effectively. Enterpret has recently made some exciting updates to its platform, making Taxonomy Management more accessible and more efficient.
Add, Edit, and Archive Tracked Keywords
To add a new Tracked Keyword to your Taxonomy, follow these steps:
First, click on the Taxonomy icon from the left nav bar.
Click on the "Add" button located at the top right corner of the Tracked Keywords list.
Fill in the required information, such as the name, phrase list, duration, and description.
Name: Tracked keyword name is how customers describe your product's different aspects.
Phrase List: "Chrome" is a Tracked Keyword composed of the phrases "chromium" and "chrome". When users mention "chrome" or "chromium", Enterpret will tag the feedback with the Tracked Keyword "Chrome".
Duration: This is the duration for which feedback records will be tagged for this Tracked Keyword.
Description: This helps us improve the quality of predictions and select between Feature, Competitor or None.
Click on t"e "Add Tracked Keyword" button.
To edit an existing Tracked Keyword, follow these steps:
Click on the Taxonomy icon from the left nav bar.
Click on the "Edit" icon located next to the Tracked Keyword you want to edit.
Make the desired changes to keyword names, phrases or reasons and feedback tagging duration.
Click on the "Save" button.
To archive a Tracked Keyword that is no longer relevant, follow these steps:
Click on the Taxonomy icon from the left nav bar.
Click on the "Archive" icon located next to the Tracked Keyword you want to archive.
To archive, click on the archive button to confirm.
You can always restore an archived keyword by reaching out to our team.
Update, Archive, and Merge Reasons
To update an existing Reason, follow these steps:
Click on the Taxonomy icon from the left nav bar.
Click on the "Edit" icon located next to the Reason you want to update.
Make the desired changes to the Reason name or associated Tracked Keywords.
Click on the "Save" button.
To archive a Reason, follow these steps:
Click on the Taxonomy icon from the left nav bar.
Click on the "Archive" icon located next to the Reason you want to archive.
To archive, click on the archive button to confirm
To merge similar Reasons, follow these steps:
Click on the Taxonomy icon from the left nav bar.
Select the multiple similar Reasons you want to merge.
Click on the "Merge Reasons" button located at the top of the Reasons list.
Select similar reasons you would live to merge.
Click on the "Merge" button.
Select a primary Reason to merge them.
Click on the “Merge” button to finally merge the reasons.
Please keep in mind that any changes made to your Taxonomy may take up to 30 minutes to take effect. Rest assured. You will receive a notification once the changes have been completed.
Enterpret's Taxonomy Management feature allows you to add, edit, and archive Tracked Keywords, as well as update, archive, and merge Reasons. These features make it simple to keep your Taxonomy up-to-date and well-organized, giving you more control and flexibility over your feedback analysis process. Try them out and see how easy it is to manage your Taxonomy!