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Discord

Written by Jack Divita

How to integrate Discord?

Steps to integrate Discord to your feedback data :

  1. Go to lower left of the screen and click on the logo, a panel will open up, click on Integrations.
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    On clicking Integrations, this screen will open up.
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  2. On the top right corner of the screen, click on the + NEW INTEGRATION button.
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    A list of all available integrations that can be done through Enterpret is shown on this screen.
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  3. Search around for Discord, Click on CONTINUE to move forward with the process of integration.
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    This will redirect you to Discord screens, asking you to login into your Discord account.
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  4. After logging in, select a server and authorise Enterpret to pull data from your Discord server.
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    Select a server from the drop down.
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    Click on Authorise.
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    This will take you back to Enterpret, where now, you will be able to select the Discord channels from the server selected to pull data from into your feedback records.
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  5. Choose the channels from the dropdown. (In this case, we choose 2 dummy channels, public-channel and a private-channel) Then click on SAVE
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    ​NOTE : Private channels need an extra step of authorisation from the Discord side for Enterpret to be able to pull data from. Scroll down here to learn more.
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    Your changes are saved! Enterpret will start pulling fresh feedback for this integration. It might take up to 24 hours for feedback to be available for analysis.
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    Now your Discord integration screen will look something like this.
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What is the extra step of authorisation for Private channels?
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From a public Discord channel, Enterpret is able to fetch data through the authorisation that we provide while integrating Discord into our feedback records.
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​However, for a private Discord channel, we need to authorise Enterpret from the Discord settings in additional to the first step of authorisation for Enterpret is able to pull data from it.
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The steps are demonstrated below :
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1. Go to Discord, open your Private channel. (In this case, it is named as private-channel)
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​2. Click on the Gear icon, says 'Edit Channel'
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This will open up the Channel settings, here, select Permissions to authorise access to the channel.
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3. Click on Add member or roles button on the screen.
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​This will open a pop-up window, allowing you to choose roles and members for the channel.
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4. Click on 'Enterpret' under the ROLES section and the 'Enterpret Bot' under the MEMBERS section and click Done to complete the process.
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Great work! Now, Enterpret will be able to fetch data and show it into the Feedback records from your Private Channel too.
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