Enterpret

The Enterpret integration for Front allows our customers to integrate feedback from customer support conversations from Intercom into Enterpret’s data pipeline. This allows our customers to understand and make decisions based on the feedback they receive on Front.

We require an API token in order to ingest the data, and ingest new data every 4 hours. The data is ingested via an API Integration.

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When you integrate Front for the first time, it takes around 3 - 4 hours for Enterpret to ingest every 10,000 customer support tickets.

Whenever someone responds to a conversation outside the 4 hour interval, Enterpret ingests the entire conversation and not just the new message. While this would create multiple copies of the same conversation inside Enterpret, it does not affect the data count while conducting an analysis inside Enterpret.

Enterpret ingests only resolved customer support conversations. If someone hasn’t responded to customer support questions, then we do not ingest that data.

Steps to integrate Front into your feedback data :

Go to the lower left of the screen and click on the logo, a panel will open up, click on <code>Integrations</code>. ​

On clicking <code>Integrations</code>, this screen will open up. ​

On the top right corner of the screen, click on the <code>+ NEW INTEGRATION</code> button. ​

A list of all available integrations supported in Enterpret is shown on this screen. ​

Search around for Front , Click on <code>CONTINUE &gt;</code> to move forward with the process of integration.

You will asked to choose the type of integration would you like Front to be, choose 'Feedback Integration'.

Go to your Front account, and navigate to settings

Navigate to DEVELOPERS in the left menu.

Go to the <code>API Tokens</code> section in it, and click on the <code>Create API token</code>

Fill the required fields for the API token and select the scope as <code>Shared Resources</code>

Now coming back to the Enterpret Integrations page, paste the Front token and fill out the rest of the required details. Then, Click on <code>INTEGRATE</code>

Voila! Your Front Data ingestion is in progress now, will be available for insights soon enough.

1. Go to the lower left of the screen and click on the logo, a panel will open up, click on <code>Integrations</code>. ​
 
 
 On clicking <code>Integrations</code>, this screen will open up. ​
 
 
2. On the top right corner of the screen, click on the <code>+ NEW INTEGRATION</code> button. ​
 
 A list of all available integrations supported in Enterpret is shown on this screen. ​
 
 
3. Search around for Front , Click on <code>CONTINUE &gt;</code> to move forward with the process of integration. 
 
 You will asked to choose the type of integration would you like Front to be, choose 'Feedback Integration'. 
 
 
4. Go to your Front account, and navigate to settings 
 
 
5. Navigate to DEVELOPERS in the left menu. 
 
 
 
6. Go to the <code>API Tokens</code> section in it, and click on the <code>Create API token</code> 
 
 Fill the required fields for the API token and select the scope as <code>Shared Resources</code> 
 
 
 
 
 
7. Copy the generated token.
 
 
 
8. Now coming back to the Enterpret Integrations page, paste the Front token and fill out the rest of the required details. Then, Click on <code>INTEGRATE</code> 
 
 
 
9. Voila! Your Front Data ingestion is in progress now, will be available for insights soon enough.

Enterpret's integration for Front allows users to integrate feedback from customer support conversations into Enterpret’s data pipeline.

Overview

How It Works?

How to integrate Front?