Overview
The Enterpret integration for Front allows your team to integrate feedback from customer support conversations directly into Enterpret's data pipeline. This enables you to understand and make decisions based on all the feedback you receive in Front.
We require an API token and ingest new data every 4 hours using our API integration system.
How It Works
When you integrate Front for the first time, it takes approximately 3 to 4 hours for Enterpret to ingest every 10,000 customer support tickets.
Whenever someone responds to a conversation outside the 4-hour refresh window, Enterpret ingests the entire conversation, not just the new message. While this creates multiple copies of the same conversation in Enterpret, it does not affect your data count during analysis.
Enterpret ingests only resolved customer support conversations. Unresolved conversations or those without responses are not ingested.
Integrate Front
Step 1: Generate a Front API Token
Log in to your Front account and navigate to Settings
Navigate to DEVELOPERS in the left menu
Go to the API Tokens section and click Create API Token
Fill in the required fields for the API token and select the scope as Shared Resources
Copy the generated token
Step 2: Access the Integrations Menu (Enterpret)
Go to your Enterpret dashboard
Click the logo icon on the left sidebar to open the integrations menu
Select Integrations from the menu
Step 3: Add a New Integration
Click the + NEW INTEGRATION button on the Integrations page
A list of all available integrations appears.
Search for and select Front
Choose Feedback Integration as the integration type
Step 4: Complete the Integration in Enterpret
Return to the Enterpret Integrations page
Paste the Front API token you copied and fill out the remaining required details
Click INTEGRATE
Your Front integration is now active and data ingestion is in progress.
