Skip to content
Enterpret Help Center home
InboxAsk a human

Front

Updated by Vaishnavi

Overview

The Enterpret integration for Front allows your team to integrate feedback from customer support conversations directly into Enterpret's data pipeline. This enables you to understand and make decisions based on all the feedback you receive in Front.

We require an API token and periodically check Front for eligible data. The default polling interval is four hours; your integration may use a different configured schedule.

How It Works

Initial import time depends on the configured history range, source volume, API access and rate limits, and Enterpret fetching and processing. The polling interval is not an import-completion or first-arrival guarantee. Contact your Enterpret team to confirm the intended history range or investigate missing records.

Whenever someone responds to a conversation outside the 4-hour refresh window, Enterpret ingests the entire conversation, not just the new message. While this creates multiple copies of the same conversation in Enterpret, it does not affect your data count during analysis.

Enterpret ingests only resolved customer support conversations. Unresolved conversations or those without responses are not ingested.

Integrate Front

Step 1: Generate a Front API Token

  1. Log in to your Front account and navigate to Settings

  2. Navigate to DEVELOPERS in the left menu

  3. Go to the API Tokens section and click Create API Token

  4. Fill in the required fields for the API token and select the scope as Shared Resources

  5. Copy the generated token

Step 2: Access the Integrations Menu (Enterpret)

  1. Go to your Enterpret dashboard

  2. Click the logo icon on the left sidebar to open the integrations menu

  3. Select Integrations from the menu

Step 3: Add a New Integration

  1. Click the + NEW INTEGRATION button on the Integrations page

  2. A list of all available integrations appears.

  3. Search for and select Front

  4. Choose Feedback Integration as the integration type

Step 4: Complete the Integration in Enterpret

  1. Return to the Enterpret Integrations page

  2. Paste the Front API token you copied and fill out the remaining required details

  3. Click INTEGRATE

Your Front integration is now active and data ingestion is in progress.

Front integration listed with Data ingestion in progress and metadata and user/account linking sections below.