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Enterpret's integration for Kustomer allows users to integrate feedback from customer support conversations into Enterpret’s data pipeline.

Jack Divita avatar
Written by Jack Divita
Updated over a week ago


Kustomer's integration enables Enterpret to directly ingests data from our user's customer support conversations into Enterpret.

We require an API token in order to ingest the data, and ingest new data every 4 hours. The data is ingested via an API Integration.

How It Works?

Whenever someone responds to a conversation outside the 4 hour interval, Enterpret ingests the entire conversation and not just the new message. While this would create multiple copies of the same conversation inside Enterpret, it does not affect the data count while conducting an analysis inside Enterpret.

Enterpret ingests only resolved customer support conversations. If someone hasn’t responded to customer support questions, then we do not ingest that data.


Kustomer API Key Creation

Step 1: Log in to your Kustomer account, and go to `Settings > Security > ApiKeys`

Step 2: Click on `Add API Key` button, it will open a modal to add the required configuration for ApiKey

  • Name: Some name for the key

  • Roles: This field specifies what all access will the generated key have, for our use-case we need to add the following roles to the ApiKey

    • To Read Conversation:





    • To read customer metadata



    • For Searching Records in Specific Time Range



      • org.permission.search_global.create

      • org.permission.search_preview.create

    • To read Tags associated with conversation


  • For configuring an outbound webhook ( allows us to configure real-time ingestion from Kustomer to Enterpret ) [ Optional ]

  • org.permission.outbound_webhook

  • Expires ( in days ): Select `No Expiration`

Step 3: Once everything is configured correctly, click on `Create`, it will generate a token, click on the `Copy Token` button, as shown in the image below

Authorize Enterpret to access Kustomer data

  1. Click on "Sign in with Google" and log in with your work email

  2. Once you have logged in successfully, navigate to integrations page by clicking on 'Integrations' under profile.

  3. Click on the "+ New Integration" button.

  4. Choose "Kustomer" from the presented options, by clicking the "Connect" button in front of it.

  5. Paste the token copied in the above steps in the dialogue box that opens and click on “Connect”

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