Overview

The Enterpret integration for Freshchat allows your team to integrate feedback from customer support conversations into Enterpret's data pipeline. This enables you to understand and make decisions based on all the feedback you receive in Freshchat.

We require an API token (PAT) and ingest new data every 4 hours using our API integration system.

How It Works

Whenever someone responds to a conversation outside the 4 hour refresh window, Enterpret ingests the entire conversation and not just the new message. While this creates multiple copies of the same conversation in Enterpret, it does not affect your data count during analysis.

Enterpret ingests only resolved customer support conversations. Unresolved conversations or those without responses are not ingested.

Configure

Step 1: Generate a Freshchat API Token

Go to Settings in your Freshchat account
Navigate to API Tokens in the Settings section
Click Generate Token to create a new API token
Click the Copy button to copy your token

Step 2: Connect Freshchat to Enterpret

Go to your Enterpret dashboard and click the logo icon on the left sidebar to open the integrations menu
Select Integrations from the menu
Click the + New Integration button
Select Freshchat from the available integrations
Paste the API token you copied from Freshchat
Click Connect

Your Freshchat integration is now active and will begin ingesting resolved conversations every 4 hours.