Overview
Zendesk Chat's integration enables Enterpret to directly ingest data from your customer support conversations into Enterpret's data pipeline. This allows you to understand and make decisions based on the feedback you receive in Zendesk Chat.
We require OAuth authentication and ingest new data every 4 hours through our API integration system.
How It Works
Whenever someone responds to a conversation outside the 4-hour refresh window, Enterpret ingests the entire conversation, not just the new message. While this creates multiple copies of the same conversation in Enterpret, it does not affect your data count during analysis.
Enterpret ingests only resolved customer support conversations. Unresolved conversations or those without responses are not ingested.
Configure
Step 1: Create a Zendesk API Client
Enterpret needs access to your Zendesk Chat account. You must create an API client within Zendesk to proceed.
1. Navigate to Settings and Account in your Zendesk Chat account
2. Select API & SDKs from the top menu
3. Click Add API Client
4. In the form, enter:
Client Name: Enterpret
Company Name: Enterpret
Redirect URLs: https://dashboard.enterpret.com/settings/integrations
5. Click Create API Client
6. Copy and save the Client ID and Client Secret temporarily
Step 2: Authorize Enterpret to Access Zendesk Chat
Click Sign in with Google and log in with your work email
Click the logo icon on the left sidebar to open the integrations menu
Select Integrations from the menu
Click the + New Integration button
Select Zendesk Chat from the available options
Fill in the following details:
Zendesk Client ID: The Client ID from Step 1
Zendesk Client Secret: The Client Secret from Step 1
Zendesk Subdomain: The subdomain in your Zendesk Chat URL (for example, in https://d3v-enterpret.zendesk.com, "d3v-enterpret" is the subdomain)
Click Connect
You will be redirected to your Zendesk account. Log in and click Allow to authorize Enterpret to read your Zendesk Chat data.
Once successful, you will see Zendesk Chat listed as a Connected integration in your Enterpret account.