Livechat Integration
Overview
Livechat's integration enables Enterpret to directly ingest data from customer's support conversations into Enterpret's data pipeline.
We require OAuth in order to ingest the data, and ingest new data every 4 hours. The data is ingested via an API Integration.
How it works
When you integrate Livechat for the first time, it takes around 5-10 minutes for Enterpret to ingest every 10,000 customer support tickets.
Whenever someone responds to a conversation outside the 4 hour interval, Enterpret ingests the entire conversation and not just the new message. While this would create multiple copies of the same conversation inside Enterpret, it does not affect the data count while conducting an analysis inside Enterpret.
Enterpret ingests only resolved customer support conversations. If someone hasn't responded to customer support questions, then we do not ingest that data.
Configure
Click on "Sign in with Google" and log in with your work email
Once you have logged in successfully, click the logo icon on the left sidebar to open the navigation menu, then select Integrations.
Click on the "+ New Integration" button.
Choose "Livechat" from the presented options, by clicking the "Connect" button in front of it.
You will be redirected to the Livechat login page. Login using your Livechat account credentials.
Allow Enterpret access to your Livechat workplace.
Once the above step succeeds, you would see Livechat as a "Connected" integration in your account.