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Zendesk Chat

Updated by Vaishnavi

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Overview

Zendesk Chat's integration enables Enterpret to directly ingest data from your customer support conversations into Enterpret's data pipeline. This allows you to understand and make decisions based on the feedback you receive in Zendesk Chat.

We require OAuth authentication and ingest new data every 4 hours through our API integration system.

How It Works

Whenever someone responds to a conversation outside the 4-hour refresh window, Enterpret ingests the entire conversation, not just the new message. While this creates multiple copies of the same conversation in Enterpret, it does not affect your data count during analysis.

Enterpret ingests only resolved customer support conversations. Unresolved conversations or those without responses are not ingested.

Configure

Step 1: Create a Zendesk API Client

Enterpret needs access to your Zendesk Chat account. You must create an API client within Zendesk to proceed.

1. Navigate to Settings and Account in your Zendesk Chat account

2. Select API & SDKs from the top menu

3. Click Add API Client

Zendesk Chat's Account API and SDKs page highlights Settings, Account and Add API client.

4. In the form, enter:

Client Name: Enterpret

Company Name: Enterpret

Redirect URLs: https://dashboard.enterpret.com/settings/integrations

5. Click Create API Client

6. Copy and save the Client ID and Client Secret temporarily

Step 2: Authorize Enterpret to Access Zendesk Chat

  1. Go to https://dashboard.enterpret.com/

  2. Click Sign in with Google and log in with your work email

  3. Click the logo icon on the left sidebar to open the integrations menu

    The Enterpret account menu includes Integrations.

  4. Select Integrations from the menu

    The Enterpret Integrations page lists connected sources and the New Integration button.

  5. Click the + New Integration button

    The integration chooser highlights Continue beside Zendesk Chat.

  6. Select Zendesk Chat from the available options

    The Zendesk Chat connection form asks for Client ID, Client Secret and Zendesk Sub Domain.

  7. Fill in the following details:

    The Zendesk account subdomain is highlighted in the browser address before zendesk.com.

    • Zendesk Client ID: The Client ID from Step 1

    • Zendesk Client Secret: The Client Secret from Step 1

    • Zendesk Subdomain: The subdomain in your Zendesk Chat URL (for example, in https://d3v-enterpret.zendesk.com, "d3v-enterpret" is the subdomain)

  8. Click Connect

    You will be redirected to your Zendesk account. Log in and click Allow to authorize Enterpret to read your Zendesk Chat data.

    Zendesk Chat asks whether to allow Enterpret to read all user data, with Allow and Deny buttons.

  9. Once successful, you will see Zendesk Chat listed as a Connected integration in your Enterpret account.

    Zendesk Chat is marked Connected in the Enterpret Integrations list.

Analyze this feedback with Enterpret Agent

Once this integration's feedback is available in Enterpret, use Enterpret Agent to investigate themes, summarize customer requests, and prepare reports. Specify this source and the reporting period in your request. For daily reports, weekly digests, and recurring reporting, configure scheduled Agent automations with Slack or email delivery.

This guide covers feedback ingestion. Agent connectors are a separate setup for reading external context or taking supported actions in other tools; connecting a feedback source does not automatically authorize those actions.