TLDR
In under five minutes you can create an always-on watchdog that detects feedback anomalies, writes a root-cause summary, and alerts your team in Slack or email.
What is Quality Monitor?
Quality Monitor is Enterpret’s first AI Agent. It continuously listens to every feedback stream in real time, surfaces statistically significant spikes, diagnoses the cause, and pings the right team—often before customers file a second ticket.
Perfect for CX, Support, Product, and Engineering teams that want to fix issues while they still affect a handful of users, not hundreds.
How it works behind the scenes?
Listen 24 / 7: All feedback sources feed into an anomaly-detection layer.
Triangulate: Custom models score each spike for severity and relevance.
Explain : A root-cause-analysis model drafts a plain-English summary and delivers it on your preferred Slack channel or Email.
Alert: Updates the alert as more customers are impacted
Overview
Quality Monitor is an agent powered by Enterpret, designed to automatically detect, analyze, and alert teams about emerging quality issues in real-time based on customer feedback anomalies.
How to setup a Quality Monitor?
From the Agents tab on Enterpret, click on on Quality Monitor to create a new Agent.
Here, you can specify two fields -- a filter for the feedback that agent should look at, and the destination where the agent should deliver alerts.
If no feedback filter is specified, the agent will monitor all feedback by default for quality issues.
You can configure one or more emails and Slack channels to deliver any alert to. The agent would deliver the alert as soon as it's identified, along with an RCA, feedback count, a trend chart, and other relevant details.
Note -- configuring at least one email or Slack channel as the alert destination is mandatory for creating a Quality Monitor agent.
Once you've configured the (optional) feedback filter and alert destination, click on CREATE at the top right to save the agent.
You'd be prompted to give the agent a name. You can find this agent in the list of active agents later through this name.
That's it! You've now configured and deployed a Quality Monitor agent to continuously keep you informed about quality issues reported by your customers' feedback.
Best-Practice Tips
Granular beats global: create separate agents per product area to reduce noise.
Establish a triage ritual: nominate an on-call owner for alerts
Use the thumbs: mark every alert “helpful” or “not helpful” to improve precision.
What's coming next?
We’re already cooking up a lineup of new AI Agents—think real-time Newsfeed insights, Churn Risk alerts, Support-Sentiment shifts, and more.
Got an idea you’d love to see? Hit Create New and drop your dream agent in the suggestion box. Your feedback shapes our roadmap!
Need more help? Contact [email protected] and we’ll jump in.