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Qualtrics

Updated by Vaishnavi

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Overview

Enterpret's integration for Qualtrics allows users to natively integrate customer survey responses directly into Enterpret's data pipeline.

We require the following details to kick start your Integration:

  1. Qualtrics Data Center ID

  2. Qualtrics Client ID

  3. Qualtrics Client Secret

Qualtrics Integration vs. Delighted: Delighted was a separate survey product under Qualtrics ownership. Its final sunset date was June 30, 2026, and customer access ended on July 1, 2026. See the official Delighted Sunset FAQ for details.

Configuration on Qualtrics

Find your Qualtrics Data Centre ID

  1. Login to your Qualtrics Account and go to Account Setting on top right of your console.

    The Qualtrics profile menu highlights Account Settings.

  2. Go to Qualtrics IDs tab

    Qualtrics Account Settings highlights the Qualtrics IDs tab.

  3. In the ID tab, look for the User section. This section would have Datacenter ID. The value of Datacenter ID is of the format - abc1.

The Qualtrics IDs page highlights the Datacenter ID in the User section.

Create your Client ID and Client Secret

  1. Click the user settings icon in the top right hand corner of your Qualtrics account.

    Account settings option in menu

  2. Select Account Settings.

  3. Navigate to Qualtrics IDs.

    navigating to the oauth section of qualtrics ids and clicking create client

  4. Choose OAuth Client Manager.

  5. Click Create Client.

  6. Enter a client name. This can be "Enterpret Integration"

    Create a new Oauth client

  7. If desired, enter a contact email address.

    Choose the following scopes:

    read:survey_responses

    read:surveys
    read:survey_sessions

    We require read only permissions to access your survey data.

  8. For Grant Type, choose Authorization Code

    ADD the REDIRECT URL as:

    https://dashboard.enterpret.com/settings/integrations

  9. Click Create Client.

  10. Write down the Client ID and Client Secret and store them in a secure location.

    NOTE: Client Secret cannot be retrieved once you exit this window, please store them or you would need to create a new Client.

    Client credentials, client ID, client secret


Using Client ID, Client Secret and Data Center ID, you can setup your Enterpret Integration.

Configuration on Enterpret

  1. Go to https://dashboard.enterpret.com/

  2. Click on "Sign in with Google" and log in with your work email

  3. Once you have logged in successfully, navigate to integrations by selecting 'Integrations' under profile.

    The Enterpret profile menu highlights Integrations.

  4. Click on the "+ New Integration" button.

    The Enterpret Integrations page highlights the New Integration button at the top right.

  5. Choose "Qualtrics" from the presented options, by clicking the "Continue" button in front of it.

    The Add New Integration picker highlights the Qualtrics card and its Continue button.

  6. Provide Client ID, Client Secret (obtained above in Configuration on Qualtrics section), and select Data Center location. Click on INTEGRATE.

    Qualtrics feedback setup includes Client ID, Client Secret, Data Center and feedback-description fields.

  7. You will be redirected to the Qualtrics login page. Login using your Qualtrics account credentials.

    The Qualtrics sign-in screen shows the account and CoreXM organization available for authentication.

  8. You would be redirected to Enterpret after successful login, you can select your Survey, add a description about the survey, and click on INTEGRATE. If you wish to select multiple surveys, please select INTEGRATE & ADD ANOTHER.

The Qualtrics survey integration form shows an expanded survey-selection dropdown.

Analyze this feedback with Enterpret Agent

Once this integration's feedback is available in Enterpret, use Enterpret Agent to investigate themes, summarize customer requests, and prepare reports. Specify this source and the reporting period in your request. For daily reports, weekly digests, and recurring reporting, configure scheduled Agent automations with Slack or email delivery.

This guide covers feedback ingestion. Agent connectors are a separate setup for reading external context or taking supported actions in other tools; connecting a feedback source does not automatically authorize those actions.