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Reddit

Updated by Vaishnavi

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How to integrate Reddit?

Steps to integrate Reddit to your feedback data :

  1. Go to lower left of the screen and click on the tenant logo, a panel will open up.

    The tenant logo at the bottom-left of Enterpret is highlighted as the account-menu trigger.


    Click on Integrations.

    The Enterpret account menu highlights Integrations.

  2. On clicking Integrations, this screen will open up. On the top right corner of the screen, click on the + NEW INTEGRATION button.

    The Enterpret Integrations page highlights the New Integration button at the upper right.


    A list of all available integrations that can be done through Enterpret is shown on this screen.

    The Add New Integration picker displays a searchable grid of integration cards with Connect or Continue actions.

  3. Search around for Reddit, Click on CONTINUE > to move forward with the process of integration.

    The Reddit integration card has a Continue button.

  4. You will asked to choose the type of integration would you like Reddit to be, choose 'Feedback Integration'

    The Reddit integration-type chooser highlights Feedback Integration.

  5. On clicking 'Feedback Integration' on this step, you will be asked to log in to Reddit and then authorization. Click on Allow to help Enterpret analyse feedback from your Reddit account

    Reddit's authorization page asks to allow Enterpret access to posts and comments and continued account access.

  6. After this, a right side window will appear where you are required to add the following:
    - the Subreddit name from where you want the feedback to be integrated
    - the type of feedback that is being integrated (for this you can choose from the templates provided or enter a new one & it's description)

    Edit Reddit Integration includes a subreddit field and a description of the feedback being imported.


    Below the description field, you can see validation radio buttons, which will check if the description filled up addresses all the underlying questions.

    If the description is not good enough, you will encounter error states.

    The feedback-description field shows validation prompts to explain the feedback, its author and the analysis goal.

  7. Here, for example, let's check General User Feedback for Subreddit - developersIndia. After filling up all the required fields, click on SAVE CHANGES

    A completed Reddit integration form shows a subreddit, description and three passing description checks above Save Changes.

  8. Voila! It's done. The specific Subreddit intergration is complete, will take up to 24 hours for the feedback data to be available for analysis

    The saved Reddit integration shows a confirmation banner that fresh feedback may take up to 24 hours to appear.

Reddit data collection limits

  • Seven-day window: We collect new comments only while a post is less than seven days old. A new comment on an older post won’t be collected.

  • 25 comments and replies per post: We collect up to 25 comments and replies combined. Busy posts may have comments missing.

  • Three reply levels: We collect a comment, replies to that comment, and replies to those replies. Anything nested deeper won’t be collected.

These limits mean Enterpret may show only part of a Reddit conversation.

Analyze this feedback with Enterpret Agent

Once this integration's feedback is available in Enterpret, use Enterpret Agent to investigate themes, summarize customer requests, and prepare reports. Specify this source and the reporting period in your request. For daily reports, weekly digests, and recurring reporting, configure scheduled Agent automations with Slack or email delivery.

This guide covers feedback ingestion. Agent connectors are a separate setup for reading external context or taking supported actions in other tools; connecting a feedback source does not automatically authorize those actions.