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Enterpret for Slack

Set up and use Enterpret in Slack to ask questions, get alerts, and receive scheduled updates about your customer feedback.

Written by Team Enterpret

The Enterpret app for Slack brings your customers' voice right where you work. Ask questions about your feedback, get proactive alerts, and receive scheduled updates, all without leaving Slack.

Ask Enterpret

Mention @Enterpret in any channel, thread, or DM to ask questions about your customer feedback. Every answer is grounded in real customer conversations, with citations you can verify.
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Slack workspace showing a thread in #product where a team member @mentions Enterpret to compare onboarding issues vs pricing complaints. Enterpret responds with a data-backed comparison, citing 538 records for onboarding across 84 accounts versus 162 for pricing across 23, with a breakdown of top affected accounts.


​Before you start, you'll need:

  • An Enterpret admin to connect the workspace. If your Slack workspace restricts app installs, a Slack workspace admin or IT approval may also be required (common on Enterprise Grid).

  • A paid Slack plan to ask Enterpret questions. Alerts and scheduled subscriptions work on any Slack plan.

To get started:

  1. Go to Settings
    Click on your org's logo at the bottom left, then select Settings from the menu.

    Enterpret dashboard with the sidebar menu open, showing a pointer cursor on the Settings option. The org logo is visible at the bottom left of the navigation.

  2. Go to Enterpret on Slack
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    Enterpret Settings page with the left navigation showing Enterpret on Slack highlighted under the Wisdom section. The main area displays the Enterpret on Slack configuration with a Connect Workspace button.

  3. Click Connect Workspace and authorize via Slack
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    If your Slack workspace requires admin approval for new apps, you'll see a "Request installation" screen. Your Slack admin will need to approve before you can continue.

    Enterpret Settings page showing the Enterpret on Slack section with a pointer cursor on the Connect Workspace button.

  4. Once connected, any team member in your Enterpret org can @mention Enterpret in Slack.
    ​Note: Team members will be guided through a one-time sign-in the first time they @mention Enterpret.

Where It Works

To protect your customers' feedback data, Enterpret doesn't respond in externally shared Slack Connect channels. Ask in an unshared channel or DM instead.

  • Channels: Mention @Enterpret in any public or private channel the bot has been added to

  • Threads: Ask follow-up questions in a thread for deeper context

  • DMs: Open a direct message with Enterpret for private queries

Example Questions

  • "What are the top complaints this week?"

  • "Summarize feedback about onboarding from the last 30 days"

  • "What are customers saying about pricing?"

  • "Are there any new or trending issues?"

How Responses Work

Every response includes:

  • A direct answer to your question

  • Citations linking back to the original feedback records

  • The ability to ask follow-up questions in the same thread

You can provide feedback on each response to help improve Enterpret over time.


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Enterpret uses large language models to generate responses. While answers are grounded in your organization's feedback data and include citations, they may occasionally be inaccurate or incomplete. Verify critical insights against the cited source records.
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Slack thread showing a multi-turn conversation. Marco asks Enterpret about customer reactions to a new pricing page. Enterpret responds with a positive/negative breakdown. Sarah follows up asking which accounts are most vocal about add-on confusion. Enterpret lists the top three accounts with specific feedback.

Alerts

Enterpret Agents continuously monitor your customer feedback and surface issues that need attention, delivered directly to your Slack channels.

  • Quality Monitor detects real-time bugs and anomalies before their impact scales

  • Escalation Shield catches escalation risks early so your team can act before customers escalate further

Each alert includes a root-cause summary and links back to the relevant feedback in Enterpret.
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Learn more about Agents

Slack channel #escalations showing an Escalation Shield alert from Enterpret. The alert flags an escalation risk for Acme Corp regarding a duplicate charge and ignored refund, including a customer quote, metadata, action buttons, and escalation intent scores.

Subscriptions

Stay updated on what matters to you with scheduled reports delivered to Slack.

  • Feed Subscriptions: Get regular updates on feedback matching your saved queries

  • Dashboard Subscriptions: Receive periodic snapshots of your dashboards

You can configure the frequency (daily, weekly) and choose which Slack channels receive the reports.
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Learn more about Feed subscriptions
​Learn more about Dashboard subscriptions
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Slack channel #customer-insights showing a Feed subscription report from Enterpret. The report summarizes 8 new feedback records for a pricing page launch, with positive and negative highlights linked to source records, a View Feed button.

Privacy

Enterpret is committed to keeping your data safe. Read our Privacy Commitment to learn how we handle your data.

FAQ

Do I need to be an admin to use Enterpret?

No. Any team member can @mention Enterpret and ask questions. Only the initial workspace connection requires an Enterpret admin.
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What data does Enterpret have access to?

Enterpret queries your organization's feedback data in Enterpret. It only accesses data that your organization has connected to Enterpret.
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Can I use Enterpret in private channels?

Yes. Add Enterpret to any private channel, and it will respond to @mentions there.
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How do I disconnect Enterpret from Slack?

Go to Settings > Enterpret on Slack in Enterpret, click the dropdown on the connected card, and select Disconnect.
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Need Help?

Reach out to us at [email protected] or use the chat widget on enterpret.com.

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