Zoom Integration

Zoom

Connect Zoom to import eligible customer meetings for transcription and analysis alongside your other feedback. Coverage depends on recording access, meeting selection, permissions, and the ingestion options available to your workspace.

With the Zoom integration, you can:

• Track feature requests and pain points exactly as customers describe them on calls.

• Pinpoint why customers churn or decide to buy using automated conversation analysis.

• Understand sentiment and competitive mentions across different customer segments.

• Spend less time taking notes and more time acting on the automated summaries generated for eligible imported calls.

How it Works

Enterpret uses OAuth to securely integrate with Zoom and access your recordings. Upon connection, it performs a backfill of recordings from the past 90 days and continuously processes them for analysis.

Key Capabilities

• Meeting capture: Import eligible recordings that the connected account can access, subject to your integration settings and Zoom permissions.

• External Participant Detection: External-participant filtering is enabled by default. Enterpret uses the participant information available from Zoom; if that information is unavailable, a recording can still be imported. Review the imported scope and privacy settings with your Enterpret team.

• Targeted Tracking: Don't want everyone's calls synced? You can provide a specific allowlist of emails so Enterpret only ingests recordings for the people you choose.

• Administrator setup: Use a Zoom account with permission to authorize the intended app access. Whether installation applies across an account or to selected users depends on the registered app and Zoom settings.

• RTMS availability: Real-time audio capture may be available for supported workspaces and meeting configurations. Confirm availability and required Zoom approvals with your Enterpret team. Captured audio still requires processing before summaries and analysis are available.

• Historical Analysis: Jump-start your data by backfilling past Zoom recordings to analyze historical trends.

PII scrubbing

• Enterpret’s PII controls can mask supported patterns in configured feedback text fields, including email addresses, phone numbers, and credit card numbers. Confirm the settings and ingestion path used by your Zoom connection with your Enterpret team; do not assume every sensitive value or raw copy is covered.

• Scrubbing applies to transcript text only. Enterpret does not redact or bleep sensitive information in audio or video recordings.

• Learn more about supported PII types and privacy controls in our PII management guide.

Pre-requisite: Admin Setup

If Enterpret Real-Time Media Streams (RTMS) is available for your workspace, have a Zoom administrator review the applicable sharing, auto-start, and installation controls before connecting. Confirm the supported setup with your Enterpret team.

Administrator access: Have a Zoom administrator review the permissions and installation scope shown for the Enterpret app. Confirm the supported setup with your Enterpret team if account-wide installation is not offered.

1. Configure RTMS sharing and auto-start (optional)

When Enterpret RTMS is available for your workspace, a Zoom administrator must configure the applicable real-time content-sharing and auto-start controls. Follow Zoom’s current account, group, or user settings and any host-approval prompts; these controls do not guarantee startup for every meeting. The screenshots illustrate an earlier Zoom layout; use the current controls described below.

1. Log in to the Zoom web portal as an administrator and navigate to Account Management > Account Settings.

2. Open the Zoom Apps tab and locate the meeting content-sharing controls.

3. Scroll down and toggle Share realtime meeting content with apps to the ON position.

4. Under Apps that access content in meetings, choose + Add app and select Enterpret if it is offered. Review which meetings the app may start in and the participant approval settings, then confirm. See Zoom’s current host and administrator controls if your interface differs.

2. Review installation scope

If the Enterpret app’s authorization flow offers account-wide installation, a Zoom administrator can review and approve that scope. Otherwise, confirm the supported user-installation flow with your Enterpret team.

• An administrator can initiate the supported connection from Enterpret’s dashboard and review whether Zoom offers account-wide or user-level installation.

• During Zoom authorization, review the account or user scope shown and approve only the intended access.

• When RTMS is enabled for your workspace, stream startup depends on the integration’s meeting selection and Zoom’s administrator and host controls. Installing the app alone does not guarantee that every meeting starts a stream.

What if this step is missed during setup?

If account-wide installation is available for your app setup, a Zoom administrator can review the installation controls after connecting:

1. Sign in to the Zoom App Marketplace as an account administrator.

2. In the top-right corner, click Manage.

3. Under the Admin App Management section on the left, navigate to Apps on Account (or Added Apps).

4. Find Enterpret in your list of apps and click on it.

5. On the app’s details page, review the installation and user-access controls actually available. If an Add for Others option is offered, have your administrator confirm the intended users before approving it.

6. Follow the authorization prompt and approve only the intended scope shown by Zoom.

Setting up the Zoom Integration

Connecting Zoom takes just a few clicks:

1. Navigate to the bottom-left corner of your Enterpret dashboard, click your workspace logo, and select Integrations from the menu.

   

2. Look for the + NEW INTEGRATION button in the top right corner and click it to browse the available options.

   

3. Find Zoom in the list and click CONTINUE > to start the setup.

   

4. When asked what kind of data source this will be, select Feedback Integration.

   

5. You will see a configuration pane for your tracking preferences. Here you must configure:

   • User Emails: Add the specific email addresses of the users whose recordings you want to associate with this integration, separated by commas.

   • Enable Meeting Integration: Check this box to turn on meeting tracking.

   

   Meeting selection: If you want to track selected meetings through a dedicated account or email, confirm that approach with your Enterpret and Zoom administrators first. A calendar invitation alone does not guarantee that a meeting will be recorded or imported; recording access, account membership, meeting selection, and Zoom permissions still apply.

6. After configuring the integration, complete Zoom authorization. Review the permissions and account or user scope shown for your supported setup before approving access.

   

7. That's it! Once you grant permission, you'll be brought back to Enterpret and Zoom will appear in your list of connected integrations.

The RTMS Constraint You Must Know

Zoom RTMS access depends on the app’s permissions and Zoom’s account, group, or user settings. An administrator can configure content sharing and auto-start at these levels, and meeting-host approval can still apply. Review Zoom’s current RTMS controls and confirm Enterpret RTMS availability with your Enterpret team.