Google My Business Integration
In this article
In this article group
- Amazon Connect
- Apple App Store
- Census Integration
- Connect Plain to Enterpret
- Decagon Integration
- Discord
- Discourse Integration
- Email Integration
- Facebook Pages Integration
- Fathom Integration
- File Upload: CSV data on Enterpret
- Freshchat
- Freshdesk
- Front
- G2
- Gainsight Communities Integration
- GitHub Issues Integration
- Gong Integration
- Google Play Store
- Grain
- Granola Integration
- Import HubSpot feedback
- Instagram Comments Integration
- Intercom
- Kustomer
- Livechat Integration
- Momentive (Formerly Survey Monkey)
- Pylon integration
- Qualtrics
- Refiner Integration
- Salesforce
- SFTP Integration
- Slack feedback ingestion: setup and troubleshooting
- Snowflake
- Sprig Integration
- Stella Connect
- TikTok Integration
- Trustpilot Integration
- Typeform
- X (formerly Twitter) Integration
- Connect YouTube videos and comments
- Zendesk Chat
- Zendesk Support
- Import Zoho Desk support tickets
- Zoom Integration
- Zapier Integration
- Reddit Search (UGC)
- Wispr Flow integration
Overview
The Google My Business (GMB) integration allows you to directly ingest review data from all locations under your Google Business account into Enterpret.
How to integrate Google My Business?
1. Navigate to the Integrations Page
Click the logo icon on the left sidebar to open the integrations menu. Select Integrations from the menu.
2. Add New Integration
On the Integrations page, click on the + New Integration button.
3. Select Google My Business
From the list of available integrations, click the Continue button next to Google My Business.
4. Select Feedback Integration
Choose Feedback Integration to proceed with connecting your GMB account.
5. Authenticate with Google
You will be redirected to Google's OAuth page. Log in with the Google account associated with your google business account.
6. Grant Permissions
You will be asked to grant Enterpret the following permissions. Click "Allow" to proceed.
7. Confirm Integration
Select the Google Business Account from the drop down menu for which you want to ingest the data.
Optional: Add Integration description to provide additional context that helps the prediction models understand the feedback more accurately.
Once you've selected the account and (optionally) added the description, click Save Changes.
And voilà, the integration is successfully set up!
Note: Each Google My Business integration is tied to one Google account. If you need to ingest reviews from a different Google account, you must create a new integration.
Analyze this feedback with Enterpret Agent
Once this integration's feedback is available in Enterpret, use Enterpret Agent to investigate themes, summarize customer requests, and prepare reports. Specify this source and the reporting period in your request. For daily reports, weekly digests, and recurring reporting, configure scheduled Agent automations with Slack or email delivery.
This guide covers feedback ingestion. Agent connectors are a separate setup for reading external context or taking supported actions in other tools; connecting a feedback source does not automatically authorize those actions.