Enterpret

Compare gives users the ability to pick a Metric, choose what to Inspect, and compare it against a Baseline. Comparisons can be either across time periods or based on Criteria.

Metric: Metric (reason/tracked keyword/metadata) is what is being compared.

Criteria: Comparisons can be across time periods, or across specific criteria. Here, criteria can be any metadata associated with feedback, or predicted reasons and tracked keywords.

Inspect: Inspect is what is being compared. This is the numerator.

Baseline: Baseline is what the inspect is being compared against. This is the denominator.

Compare allows users to do the following:

Compare metrics, for two different values of a field in query criteria ( for the same time period) 

Compare metrics, for two different values of a field, for two different time ranges

Initiate a comparison from the taxonomy by selecting a metric as the base

Compare a particular metric against the base and know the points of interest by setting a limit 

Pivot to a table view for the time range so that users can sort and dissect the data better

1. Compare metrics, for two different values of a field in query criteria ( for the same time period) 
    
2. Compare metrics, for two different values of a field, for two different time ranges
    
3. Initiate a comparison from the taxonomy by selecting a metric as the base
    
4. Compare a particular metric against the base and know the points of interest by setting a limit 
    
5. Pivot to a table view for the time range so that users can sort and dissect the data better
    

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Here are some examples of setting up a Compare across time periods, and across criteria:

Let's set up a Compare to look at Reasons which have had the greatest increase in customer feedback this month, compared to the previous month -- to understand how comparisons across time periods work.

Set the Metric to <code>Reason</code> from the drop-down

Set Compare By to <code>Time</code> -- which is the default selection

Set Inspect Duration to <code>last one month</code> from the date-picker that opens up on click -- which is also the default selection

Set Baseline Duration to <code>Previous Month</code> from the drop-down

Click on the Compare button to submit the query

1. Set the Metric to <code>Reason</code> from the drop-down
 
2. Set Compare By to <code>Time</code> -- which is the default selection
 
3. Set Inspect Duration to <code>last one month</code> from the date-picker that opens up on click -- which is also the default selection 
4. Set Baseline Duration to <code>Previous Month</code> from the drop-down 
5. Click on the Compare button to submit the query

We'll set up a Compare to look at Tracked Keywords that have the greatest difference in mentions when inspecting feedback received in French, compared to English for the last 6 months.

Set the Metric to <code>Tracked Keyword</code> from the drop-down

Set Compare By to <code>Criteria</code>, and choose <code>Language</code> as the Criteria from the drop-down

Set Inspect to <code>French</code> by searching for and choosing a value from the drop-down

Set Baseline to <code>English</code> by searching for and choosing a value from the drop-down

Set Duration to 6 months by clicking on <code>6M</code>

1. Set the Metric to <code>Tracked Keyword</code> from the drop-down 
2. Set Compare By to <code>Criteria</code>, and choose <code>Language</code> as the Criteria from the drop-down 
3. Set Inspect to <code>French</code> by searching for and choosing a value from the drop-down 
4. Set Baseline to <code>English</code> by searching for and choosing a value from the drop-down 
5. Set Duration to 6 months by clicking on <code>6M</code> 
6. Click on the Compare button to submit the query

Terminology

Compare allows users to do the following:

Constructing a Compare Query

Comparing Across Time Periods

Comparing Across a Criteria