How AI credits work in Enterpret
AI credits measure the usage of Enterpret Agent. This guide explains how credits are used, which balances apply, how to manage usage, and what happens when credits run out.
How AI credits work
Your workspace can have personal allowances, an organization credit limit, and purchased top-ups. Check Settings → Credits and your workspace agreement for the balances and periods that apply:
Personal credits: Where configured, a personal allowance covers eligible Agent usage before usage draws from the organization pool. Check the allowance and reset date shown for your account; an allowance is not guaranteed for every workspace.
Organization credits: Eligible usage can draw from the organization’s configured pool. Its period can be a calendar period or a configured contract period. Check the displayed end date and your workspace agreement instead of assuming an annual reset or rollover.
Purchased top-up credits: A confirmed top-up increases the configured organization credit limit. Purchase terms, expiry, and any rollover follow your workspace agreement; do not assume a separate spending priority or indefinite availability.
For personally owned work, credits are used in this order:
Personal credits
Organization credits, including purchased top-up credits
Credit usage depends on the turns the Agent completes. Two similar requests may use different amounts of credits because their scope, source data, context, tools, output depth, or number of steps may differ.
Sessions and turns
An Agent Session is an interactive thread of work and may contain multiple turns.
An Automation session is one execution of an Automation and may also contain multiple turns.
A turn is a discrete step of completed Agent work within a Session. It consists of an input to the Agent, the work it does to respond, and its response. The next input from the user starts a new turn.
The total credits used by an Enterpret Agent Session or Automation session reflect the completed work across all of its turns. A Session or turn is not a fixed number of credits.
What uses credits
Credits are charged for completed Agent work:
Activity | Credit treatment |
|---|---|
A completed turn within an Agent Session or Automation session | Uses credits based on the work completed |
A completed personally owned Automation session | Uses personal credits first, followed by eligible organization credits |
Agent work launched by a Signal or Escalation | The Agent work uses credits; detecting the trigger itself does not |
Accessing Enterpret through MCP | Check your workspace’s MCP surface and agreement. These Agent-turn rules do not establish one billing treatment for every MCP connection. |
Agent Sessions or Automations owned by an Enterpret employee, such as your CSM | Only usage classified as Enterpret-funded is excluded from customer-credit deductions; verify the recorded ownership and usage classification. |
Failed, cancelled, and retried work
If an Agent run fails before delivering its answer, eligible model usage for that failed run is returned through credit settlement. The adjustment can appear later. Successfully delivered work, such as a session title or a completed external connector action, can still use credits.
If you cancel work before completion, you are charged for the turn.
A successful retry uses credits for its work. Eligible failed-run model usage is returned through settlement; separately completed work can remain charged.
Completed turn is charged even if the result does not meet your expectations. Contact your CSM or Enterpret Support if you believe usage was recorded incorrectly.
Work performed by Enterpret employees
Enterpret’s metering distinguishes customer-credit usage from staff support, product-feature, and development usage. Usage classified in an Enterpret-funded category does not deduct customer credits. Classification depends on the saved owner and execution context; a CSM helping with customer-owned work does not by itself establish an exemption. Ask your Enterpret team to verify unexpected charges.
Adding credits
Only an Owner can purchase top-up credits. Admins and Users cannot purchase them.
Invoice timing and payment terms follow your workspace agreement. Review the top-up confirmation and purchase history with your Owner and Enterpret account team; this guide does not establish a universal monthly or quarterly invoice schedule.
A confirmed purchase raises the organization’s configured credit limit. Check the purchase confirmation and workspace agreement for expiry, renewal, and rollover terms.
There is no automatic top-up. An Owner must choose to purchase additional credits when they are needed.
Roles and permissions
Action | Owner | Admin | User |
|---|---|---|---|
View personal usage | Yes | Yes | Yes |
View organization and user usage for the current Enterpret organization | Yes | Yes | No |
Set or change a user-level credit limit | Yes | Yes | No |
Purchase top-up credits | Yes | No | No |
Manage Owners | Yes | No | No |
Manage users and Agent settings | Yes | Yes | No |
Owners have all Admin permissions and can purchase top-up credits and manage organization ownership.
Admins can manage users, Agent settings, and user-level credit limits, but cannot purchase credits or make themselves an Owner.
Users can review their own usage and limits.
User-level credit limits
Owners and Admins can set a monthly credit limit for an individual user. The limit applies across that user’s organization-funded usage.
A user can inherit the organization’s default limit, have a custom limit, or have no limit. After any available personal allowance, eligible work draws from available organization credits subject to that applicable limit. If a user-level limit is set, new turns and runs for the user’s affected Agent Sessions and personally owned Automations are blocked when that limit is reached, even if organization credits remain.
Example: For any user, personal credits are used first. Eligible usage then draws from the organization pool until the user reaches the monthly limit. The user’s affected Agent work stops at that limit unless an Owner or Admin raises it.
Expiration and rollover
| Credit source | Where to check |
|---|---|
| Personal allowance | Your allowance and reset date in Settings → Credits, where configured. |
| Organization credits | The current organization limit and displayed period end; confirm entitlement in your workspace agreement. |
| Purchased top-ups | Purchase confirmation and workspace agreement for expiry, renewal, and rollover. |
What happens when credits run out
Where enabled, usage warnings and notifications help users and administrators track limits. Enterpret does not automatically purchase top-ups. New work is checked against the applicable configured limits; work already in progress can finish. Check Settings → Credits rather than relying on a notification.
A user exhausts personal credits
After any personal allowance is exhausted, eligible work can use available organization credits subject to the user’s custom or inherited limit and the organization’s current credit period.
A user reaches a user-level limit
New turns and runs for that user’s affected Agent Sessions and personally owned Automations are blocked, even when organization credits remain. Work already in progress can finish. An Owner or Admin can raise the limit, or the user can wait for the monthly reset.
The organization exhausts its credits
Within an active credit period, users with an available personal allowance can continue eligible work until their applicable limit. An expired contract period or another access restriction can also block work; an exhausted pool and an expired period are different states.
An Owner can review the balance and purchase an available top-up. After credits and access are restored, check the affected automation’s state and manually retry or retrigger work as appropriate; missed work is not guaranteed to replay automatically.
Planning credit usage
Use recent comparable Sessions and automation runs to estimate usage. The examples below describe task scope; they are not fixed credit prices or guaranteed built-in workflows. Actual usage varies with the work completed.
Agent Session examples
| Example | Sample request |
|---|---|
| Focused question | What are the top billing complaints this month? |
| Multi-step research | Compare complaint drivers by plan, enrich affected accounts, and recommend next steps. |
A Session may include several follow-up turns. Each completed turn contributes to the Session’s total credit usage, so a longer investigation can use more credits than its initial request suggests.
Agent Automation examples
| Illustrative automation | Requested outcome |
|---|---|
| Release Health | Compare post-release feedback with a pre-release baseline. |
| Product Quality | Investigate recurring defects and prepare evidence-rich tickets. |
| Help Center Gaps and Deflection | Find recurring questions missing from existing content. |
| Risk and Fraud Intelligence | Review feedback against defined risk signals and routing criteria. |
| Support Performance | Review available support quality, CSAT, and QA evidence. |
| Customer Escalations | Summarize escalation evidence and prepare an intervention queue. |
An Automation session may contain multiple turns as the Agent gathers evidence, analyzes it, and produces or routes an output. For planning, multiply the observed average credits of comparable runs by the number of runs you intend to schedule. Include follow-up turns and changes in scope; your actual usage can differ.
You can reduce unnecessary usage by narrowing a task’s scope, choosing an intentional Automation cadence, selecting a lower-cost model when appropriate, reviewing early sessions, pausing Automations you no longer need, and avoiding unnecessary retries or regeneration.
View and manage credit usage
Open Settings → Credits to review and manage credit usage.
Users
Users can review their personal usage, monthly limit, remaining credits, and reset date.
Owners and Admins
Owners and Admins can:
Review organization usage for the current Enterpret instance
Review usage by user, Agent Session, and Agent Automation
Identify users approaching or at their limits
Set or change user-level monthly limits
Owners can also add top-up credits and review credit purchases.
Organizations with multiple Enterpret instances
Settings → Credits reports the current Enterpret organization’s configured limits and usage. If your agreement covers multiple instances, ask your Enterpret team how credits are allocated; do not assume the product automatically shares a pool between instances.
Contact your Enterpret account team to confirm allocation changes allowed by your workspace agreement. The dashboard’s current-instance view does not establish a broader pooling or reallocation policy.
Frequently asked questions
When do AI credits reset?
Check the reset or end date in Settings → Credits. Personal allowances, where configured, use their configured period. Organization limits can follow calendar or contract periods; your workspace agreement determines the entitlement.
Do AI credits roll over?
Do not assume unused credits roll over. Check your workspace agreement and top-up confirmation for expiry, renewal, and rollover terms; the current displayed balance is not a promise about future periods.
Can I see how many credits a request will use before I run it?
No. Credit usage depends on the work the Agent completes, including the request’s scope, context, tools, source data, and output depth. Plan from comparable recent runs and review actual usage after the work completes.
Can I choose a model to manage credit usage?
Yes. When model selection is available for an Agent Session or Automation, you can choose from the models enabled for your organization. Models have different credit requirements, so selecting a lower-cost model can help reduce credit usage for routine work. More complex research or multi-step tasks may benefit from a more capable model. The final credit amount still depends on the work completed, not only on the model selected.
Is one Agent Session or Automation session equal to one credit?
No. A Session or Automation session may contain multiple turns, and each turn can require a different amount of work. Credits reflect the completed work across all turns, so usage varies by task and may vary between sessions of the same Automation.
Which credits are used first?
Where a personal allowance is configured, eligible work uses it before drawing from the organization pool. Applicable user and organization limits still apply. A top-up increases the configured organization limit; do not infer a separate priority between purchased and included balances from this guide.
Can an Admin purchase top-up credits?
No. Only an Owner can purchase top-up credits. Both Owners and Admins can manage user-level limits.
Are credits topped up automatically?
No. Enterpret does not automatically purchase or add credits. An Owner must choose to purchase a top-up.
Are Agent Sessions and Automation sessions run by Enterpret employees charged?
Usage recorded in an Enterpret-funded category does not deduct customer credits. This follows the saved ownership and execution context; the presence of an Enterpret employee alone does not guarantee an exemption. Ask your Enterpret team to verify the recorded classification.
How are top-ups billed?
Invoice timing and payment terms follow your workspace agreement. Review the top-up confirmation and purchase history with your Owner and Enterpret account team; this guide does not establish a universal monthly or quarterly invoice schedule.
Why did the same Automation use a different number of credits this time?
The amount of source data, context, tool use, output depth, and number of steps can change between sessions. Credit usage reflects the work completed during each session.
How do credits work if my organization has multiple Enterpret instances?
Each instance shows that Enterpret organization’s configured usage and limits. Contact your Enterpret account team to confirm whether your agreement supports pooling or reallocation between instances.
Will credit usage change as AI evolves?
Usage can change with models, tools, task scope, and Agent efficiency. Consult current usage, your workspace agreement, and your Enterpret account team when planning a budget.
Who should I contact about incorrect usage or billing?
Contact your CSM or Enterpret Support over email or Slack. Include your organization, the date and time, the affected user, a link to the Agent Session or Automation, the behavior you expected, and any relevant invoice or purchase reference.