# Help Center

> Hi {{first\_name}}! How can we help today?

## Enterpret MCP

- [Enterpret MCP with Claude Plugins](https://helpcenter.enterpret.com/en/articles/14125291-enterpret-mcp-with-claude-plugins.md): Install the Enterpret Customer Insights Plugin in Claude Cowork or Claude Code. Adds structured skills for feedback analysis, root cause investigation, and branded report generation on top of the E...
- [Enterpret in Notion Custom Agents](https://helpcenter.enterpret.com/en/articles/14668232-enterpret-in-notion-custom-agents.md): Build Notion Custom Agents on top of your customer feedback
- [Wisdom Prompt Examples](https://helpcenter.enterpret.com/en/articles/9711115-wisdom-prompt-examples.md): How to prompt Wisdom for different use-cases to analyze feedback effectively
- [Enterpret MCP Server](https://helpcenter.enterpret.com/en/articles/12665166-enterpret-mcp-server.md): Access Enterpret Across Your Favorite Tools
- [Connecting Claude to Multiple Enterpret Organizations](https://helpcenter.enterpret.com/en/articles/14638270-connecting-claude-to-multiple-enterpret-organizations.md): Configure Claude Desktop for multi-org Enterpret access add one mcp-remote entry per org in claude\_desktop\_config.json \(unique name, port, API token\).
- [Enterpret for Slack](https://helpcenter.enterpret.com/en/articles/15139120-enterpret-for-slack.md): Set up and use Enterpret in Slack to ask questions, get alerts, and receive scheduled updates about your customer feedback.

## Feed

- [Feed: Basics](https://helpcenter.enterpret.com/en/articles/9355844-feed-basics.md): What is a Feed, setting up a query, saving, sharing and subscribing to it

## Use cases

- [How do I monitor feedback for my product area?](https://helpcenter.enterpret.com/en/articles/8906705-how-do-i-monitor-feedback-for-my-product-area.md)
- [How do I create a voice-of-customer report?](https://helpcenter.enterpret.com/en/articles/8942803-how-do-i-create-a-voice-of-customer-report.md)
- [How to Close the Loop with Customers After Shipping Features?](https://helpcenter.enterpret.com/en/articles/10363872-how-to-close-the-loop-with-customers-after-shipping-features.md)
- [How to do Sales Opportunity Win/Loss Analysis](https://helpcenter.enterpret.com/en/articles/10363929-how-to-do-sales-opportunity-win-loss-analysis.md)
- [How to analyse my AI chatbot’s performance on Enterpret?](https://helpcenter.enterpret.com/en/articles/10363965-how-to-analyse-my-ai-chatbot-s-performance-on-enterpret.md)

## Dashboards

- [Dashboard Basics](https://helpcenter.enterpret.com/en/articles/8756551-dashboard-basics.md)
- [Dashboard Templates](https://helpcenter.enterpret.com/en/articles/8754566-dashboard-templates.md)
- [Dashboard Sharing & Reporting](https://helpcenter.enterpret.com/en/articles/8754587-dashboard-sharing-reporting.md)
- [Doing more with Dashboards](https://helpcenter.enterpret.com/en/articles/8765075-doing-more-with-dashboards.md)
- [Customize Default Home for your Organization](https://helpcenter.enterpret.com/en/articles/10364209-customize-default-home-for-your-organization.md)

## Quantify

- [About Quantify](https://helpcenter.enterpret.com/en/articles/8791801-about-quantify.md)
- [Quantify Query](https://helpcenter.enterpret.com/en/articles/8791835-quantify-query.md)
- [Anomalies & Visualisations on Quantify](https://helpcenter.enterpret.com/en/articles/8824926-anomalies-visualisations-on-quantify.md)
- [Sharing & Saving Quantify](https://helpcenter.enterpret.com/en/articles/8825555-sharing-saving-quantify.md)

## Saved Items

- [Find Saved Items](https://helpcenter.enterpret.com/en/articles/6769003-find-saved-items.md): Find analyses, anomaly rules, and saved searches created by you, or your teammates.
- [Save various items](https://helpcenter.enterpret.com/en/articles/8865748-save-various-items.md)

## Taxonomy

- [What are Categories?](https://helpcenter.enterpret.com/en/articles/8102808-what-are-categories.md)
- [What are co-occurring predictions?](https://helpcenter.enterpret.com/en/articles/8176680-what-are-co-occurring-predictions.md)
- [What is the Taxonomy?](https://helpcenter.enterpret.com/en/articles/12665751-what-is-the-taxonomy.md)
- [Taxonomy Management](https://helpcenter.enterpret.com/en/articles/12665764-taxonomy-management.md): Manage Keywords, Themes, and SubThemes in Enterpret using AI-assisted taxonomy editing.
- [Dynamic Taxonomy for Themes and Sub-Themes](https://helpcenter.enterpret.com/en/articles/14688228-dynamic-taxonomy-for-themes-and-sub-themes.md): An automated taxonomy system that continuously evolves into a self-improving taxonomy by identifying new patterns in feedback and creating relevant themes and sub-themes automatically.

## Collection

- [Collections](https://helpcenter.enterpret.com/en/articles/9317264-collections.md): Add feedback to a Collection, creating and accessing Collections

## Synced Users and Accounts

- [Syncing Users and Accounts](https://helpcenter.enterpret.com/en/articles/8611269-syncing-users-and-accounts.md): Everything you need to know about syncing your Users and Accounts data with Enterpret for cross-sectional analysis with customer feedback.

## Custom Filters

- [Custom Filters](https://helpcenter.enterpret.com/en/articles/8464101-custom-filters.md): Save filters to easily re-use them on Dashboards and Feed

## Integrations

- [Gong Integration](https://helpcenter.enterpret.com/en/articles/6632915-gong-integration.md): The Enterpret integration with Gong allows out customers to analyse their Gong calls directly inside Enterpret.
- [Feedback Record Timestamp Handling](https://helpcenter.enterpret.com/en/articles/14088289-feedback-record-timestamp-handling.md): Learn about changes to how record\_timestamp is handled for feedback records in Enterpret, and the new workflow for correcting timestamps.
- [My integration is connected — why is data missing or counts different?](https://helpcenter.enterpret.com/en/articles/15526590-my-integration-is-connected-why-is-data-missing-or-counts-different.md): Troubleshoot connected integrations when expected records, fields, metadata, channels, or historical data are missing or counts do not match the source system.
- [Snowflake – Users & Accounts: Enrichment Table Spec, Join Keys & Linking Guide \(Draft Rewrite\)](https://helpcenter.enterpret.com/en/articles/15878782-snowflake-users-accounts-enrichment-table-spec-join-keys-linking-guide-draft-rewrite.md): Exact table schema, join-key contract, enrichment-vs-feedback distinction, and validation checklist for syncing user and account data from Snowflake into Enterpret.
- [Amplitude](https://helpcenter.enterpret.com/en/articles/6329694-amplitude.md): Amplitude's integration allows Enterpret to directly ingests data about user cohorts into Enterpret.
- [Apple App Store](https://helpcenter.enterpret.com/en/articles/6331603-apple-app-store.md): Enterpret's integration for the Apple App Store allows our customers to integrate reviews from the Apple App Store into Enterpret’s data pipeline.
- [Census Integration](https://helpcenter.enterpret.com/en/articles/8317703-census-integration.md)
- [Data Export API](https://helpcenter.enterpret.com/en/articles/9618433-data-export-api.md): Use Enterpret's Data Export API for exporting data asynchronously.
- [Delighted](https://helpcenter.enterpret.com/en/articles/6320542-delighted.md): Enterpret's integration for Delighted allows your team to integrate customer survey responses into Enterpret's data pipeline.
- [Discord](https://helpcenter.enterpret.com/en/articles/6554381-discord.md)
- [Discourse Integration](https://helpcenter.enterpret.com/en/articles/8228431-discourse-integration.md): The Enterpret integration with Discourse enables our customers to analyze specific Discourse Categories directly within Enterpret.
- [Email Integration](https://helpcenter.enterpret.com/en/articles/6446379-email-integration.md)
- [Facebook Pages Integration](https://helpcenter.enterpret.com/en/articles/8649849-facebook-pages-integration.md): The Enterpret integration with Facebook-Pages allows our customers to analyse their comment threads directly inside Enterpret.
- [File Upload: CSV data on Enterpret](https://helpcenter.enterpret.com/en/articles/6556132-file-upload-csv-data-on-enterpret.md): Upload CSV of customer feedback along with metadata to Enterpret
- [Freshchat](https://helpcenter.enterpret.com/en/articles/6320531-freshchat.md): Enterpret's integration for Freshchat allows users to integrate feedback from customer support conversations into Enterpret's data pipeline.
- [Freshdesk](https://helpcenter.enterpret.com/en/articles/6320595-freshdesk.md): The Enterpret integration for Freshdesk Support allows our customers to view customer support tickets directly inside Enterpret.
- [Front](https://helpcenter.enterpret.com/en/articles/6320539-front.md): Enterpret's integration for Front allows users to integrate feedback from customer support conversations into Enterpret’s data pipeline.
- [G2](https://helpcenter.enterpret.com/en/articles/6331607-g2.md)
- [Gainsight Communities Integration](https://helpcenter.enterpret.com/en/articles/10110483-gainsight-communities-integration.md): The Enterpret integration with Gainsight Communities enables our customers to analyze Ideas, Conversations, and Questions within Enterpret.
- [Mixpanel](https://helpcenter.enterpret.com/en/articles/6996436-mixpanel.md): Sync user cohort data to Enterpret with our new, easy-to-set-up Mixpanel integration.
- [Slack Integration](https://helpcenter.enterpret.com/en/articles/7019865-slack-integration.md): Get instant notifications about reports, alerts, and new feedback sources with Enterpret Slack Integration.
- [Integration Activation Guide](https://helpcenter.enterpret.com/en/articles/6320422-integration-activation-guide.md): Choose the right Enterpret integration path, connect sources, validate data, and troubleshoot first setup issues.
- [Typeform](https://helpcenter.enterpret.com/en/articles/6331504-typeform.md): Typeform's integration enables Enterpret to directly ingest the responses from the surveys in Typeform into Enterpret.
- [ZohoDesk](https://helpcenter.enterpret.com/en/articles/6320598-zohodesk.md): The Enterpret integration for ZohoDesk Support allows our customers to view customer support tickets directly inside Enterpret.
- [Salesforce](https://helpcenter.enterpret.com/en/articles/6453764-salesforce.md): Connect Salesforce to Enterpret, choose the right object, map feedback and metadata fields, and troubleshoot object-scope questions.
- [Zendesk Support](https://helpcenter.enterpret.com/en/articles/6320581-zendesk-support.md): The Enterpret integration for Zendesk Support allows our customers to view customer support tickets directly inside Enterpret.
- [Google Play Store](https://helpcenter.enterpret.com/en/articles/6331595-google-play-store.md): Enterpret's integration for Google Play Store allows users to integrate reviews from the Google Play Store into Enterpret’s data pipeline.
- [Momentive \(Formerly Survey Monkey\)](https://helpcenter.enterpret.com/en/articles/6320563-momentive-formerly-survey-monkey.md): Enterpret's integration for Momentive \(Formerly Survey Monkey\) allows users to integrate survey responses directly into Enterpret's data pipeline
- [Stella Connect](https://helpcenter.enterpret.com/en/articles/6320549-stella-connect.md): Enterpret's integration for Stella Connect allows users to integrate customer survey responses into Enterpret’s data pipeline.
- [X \(formerly Twitter\) Integration](https://helpcenter.enterpret.com/en/articles/6320615-x-formerly-twitter-integration.md): Enterpret's integration for X \(formerly Twitter\) allows users to directly ingest public feedback from X into Enterpret's data pipeline.
- [Kustomer](https://helpcenter.enterpret.com/en/articles/6320519-kustomer.md): Enterpret's integration for Kustomer allows users to integrate feedback from customer support conversations into Enterpret’s data pipeline.
- [Zendesk Chat](https://helpcenter.enterpret.com/en/articles/6320509-zendesk-chat.md): Enterpret's integration for Zendesk Chat allows users to integrate feedback from support conversations into Enterpret's data pipeline.
- [Intercom](https://helpcenter.enterpret.com/en/articles/6320475-intercom.md): Enterpret's integration for Intercom allows users to integrate feedback from customer support conversations into Enterpret’s data pipeline.
- [Slack - Inbound Integration](https://helpcenter.enterpret.com/en/articles/6320459-slack-inbound-integration.md): Enterpret's integration for Slack allows customers to integrate conversations from selected channels in Slack into Enterpret’s data pipeline
- [Livechat Integration](https://helpcenter.enterpret.com/en/articles/6320496-livechat-integration.md): Enterpret's integration for Livechat allows users to integrate feedback from support conversations directly into Enterpret’s data pipeline.
- [Snowflake](https://helpcenter.enterpret.com/en/articles/6601122-snowflake.md): The Enterpret integration with Snowflake allows you to power analyses on Enterpret using feedback exported to Snowflake databases.
- [Zapier Integration](https://helpcenter.enterpret.com/en/articles/7887928-zapier-integration.md)
- [Grain](https://helpcenter.enterpret.com/en/articles/8228474-grain.md): The Enterpret integration with Grain allows our customers to analyse their Gong calls directly inside Enterpret.
- [Integration Descriptions](https://helpcenter.enterpret.com/en/articles/8999488-integration-descriptions.md)
- [Qualtrics](https://helpcenter.enterpret.com/en/articles/9008257-qualtrics.md): Enterpret's integration for Qualtrics allows users to natively integrate customer survey responses directly into Enterpret’s data pipeline
- [Reddit](https://helpcenter.enterpret.com/en/articles/9121010-reddit.md)
- [Snowflake - Users & Accounts](https://helpcenter.enterpret.com/en/articles/9426902-snowflake-users-accounts.md): The Enterpret integration with Snowflake allows you to power analyses using user & account data exported to Snowflake databases.
- [Unified Fields](https://helpcenter.enterpret.com/en/articles/8830079-unified-fields.md): Unify fields from different feedback sources, to analyse them together on Enterpret
- [Salesforce - Accounts](https://helpcenter.enterpret.com/en/articles/9670232-salesforce-accounts.md): Integrating Accounts from Salesforce to Enterpret
- [Google My Business Integration](https://helpcenter.enterpret.com/en/articles/9909780-google-my-business-integration.md): Ingest reviews from your Google Business
- [Sprig Integration](https://helpcenter.enterpret.com/en/articles/10184391-sprig-integration.md): Ingest survey responses from Sprig
- [Instagram Comments Integration](https://helpcenter.enterpret.com/en/articles/10922351-instagram-comments-integration.md)
- [Custom cohorts in Enterpret](https://helpcenter.enterpret.com/en/articles/10412562-custom-cohorts-in-enterpret.md)
- [Data Enrichment](https://helpcenter.enterpret.com/en/articles/11543746-data-enrichment.md)
- [Webhook Integration](https://helpcenter.enterpret.com/en/articles/12131693-webhook-integration.md)
- [JIRA](https://helpcenter.enterpret.com/en/articles/12645926-jira.md): Connect Customer Feedback to Product Execution
- [Trustpilot Integration](https://helpcenter.enterpret.com/en/articles/13380976-trustpilot-integration.md)
- [Export API - 2.0](https://helpcenter.enterpret.com/en/articles/13452140-export-api-2-0.md)
- [Linear Integration](https://helpcenter.enterpret.com/en/articles/13940912-linear-integration.md): Connect Customer Feedback to Product Execution
- [Zoom Integration](https://helpcenter.enterpret.com/en/articles/14195667-zoom-integration.md)
- [Youtube Comments](https://helpcenter.enterpret.com/en/articles/14642252-youtube-comments.md): The YouTube integration allows Enterpret to ingest comments from your YouTube channel's videos
- [Hubspot User and Account Integration](https://helpcenter.enterpret.com/en/articles/14707308-hubspot-user-and-account-integration.md): Connect your HubSpot CRM to Enterpret to enrich your customer feedback with CRM context: identity, firmographics, lifecycle, and custom properties on your Contacts and Companies.
- [SFTP Integration](https://helpcenter.enterpret.com/en/articles/14932703-sftp-integration.md)
- [Amazon Connect](https://helpcenter.enterpret.com/en/articles/15121232-amazon-connect.md): The Enterpret integration with Amazon Connect lets you bring your contact center call recordings and metadata into Enterpret for analysis alongside the rest of your customer feedback.
- [Fathom Integration](https://helpcenter.enterpret.com/en/articles/15177424-fathom-integration.md)
- [Decagon Integration](https://helpcenter.enterpret.com/en/articles/15331323-decagon-integration.md): Enterpret’s Decagon integration auto-syncs Decagon support and AI agent conversations into Enterpret as searchable feedback records for theme analysis, issue tracking, and workflows like Reasons, P...
- [Pylon integration](https://helpcenter.enterpret.com/en/articles/15465448-pylon-integration.md)
- [Hubspot Feedback Integration](https://helpcenter.enterpret.com/en/articles/15465800-hubspot-feedback-integration.md)
- [TikTok Integration](https://helpcenter.enterpret.com/en/articles/15949352-tiktok-integration.md): Connect TikTok to Enterpret to analyze public comments and threaded replies from your brand’s videos.

## Single Sign-on \(SSO\)

- [Using Single Sign-on \(SSO\)](https://helpcenter.enterpret.com/en/articles/6870807-using-single-sign-on-sso.md): Configuring your Identity Provider to sign-in to Enterpret
- [SCIM with Azure](https://helpcenter.enterpret.com/en/articles/12083641-scim-with-azure.md): Set up automatic user provisioning from Azure Entra ID to Enterpret
- [Okta \<\> Enterpret: End-to-End SSO Setup Guide \(SAML\)](https://helpcenter.enterpret.com/en/articles/13683690-okta-enterpret-end-to-end-sso-setup-guide-saml.md): Configuring Okta SAML Application to sign-in to Enterpret
- [Okta \<\> Enterpret: End-to-End SSO Setup Guide \(OIDC\)](https://helpcenter.enterpret.com/en/articles/13683826-okta-enterpret-end-to-end-sso-setup-guide-oidc.md): Configuring Okta OIDC Application to sign-in to Enterpret

## Improving your Predictions

- [View & Manage Metadata](https://helpcenter.enterpret.com/en/articles/6693183-view-manage-metadata.md): View and Manage Metadata ingested along with your feedback by renaming Metadata, adding description, marking it visible/hidden, etc.
- [Editing Predictions](https://helpcenter.enterpret.com/en/articles/7188208-editing-predictions.md): Optimize feedback records for enhanced taxonomy control and better machine learning outcomes.

## User Management

- [What is User Management in Enterpret?](https://helpcenter.enterpret.com/en/articles/8105537-what-is-user-management-in-enterpret.md)
- [How to Invite, Modify or Suspend Users?](https://helpcenter.enterpret.com/en/articles/8105540-how-to-invite-modify-or-suspend-users.md)
- [Configure SCIM 2.0 with Okta](https://helpcenter.enterpret.com/en/articles/10045244-configure-scim-2-0-with-okta.md): How to integrate SCIM for Enterpret with the Okta identity provider.

## Privacy and Security

- [User Privacy API](https://helpcenter.enterpret.com/en/articles/9167288-user-privacy-api.md): Set up and use Enterpret's Data Deletion integration to manage user data privacy in compliance with global privacy laws like GDPR.

## Sales Insights

- [Getting Started with Sales Intelligence](https://helpcenter.enterpret.com/en/articles/14821058-getting-started-with-sales-intelligence.md): Guide for connecting HubSpot deals or Salesforce Opportunities + Gong, mapping required fields, linking feedback to deals via Opportunity ID, and using Deals/Deal Detail/Quantify/Wisdom to analyze ...

## Misc Guides

- [Salesforce Writeback](https://helpcenter.enterpret.com/en/articles/15505857-salesforce-writeback.md): Enterpret → Salesforce Write-Back: Setup Guide

## Agent OS

- [Getting Started with Enterpret Agent](https://helpcenter.enterpret.com/en/articles/15608623-getting-started-with-enterpret-agent.md): What Enterpret Agent is, how to start your first Session, how to read its work trail, and where to go next.